Christopher Conrad Email & Phone Number

Louisville, Kentucky, Us

Providing leadership to my organization in the following areas:- End User Technology- Field Services- Collaboration- IT M&A

Atlanta, Ga, Us

Privileged to lead the CenterWell Home Health Engineering and EUC teams to success in the following:-Laptop/Workstation Management and Images-Mobility Management for Tablets/Phones-VDI Infrastructure and Images-IGEL Management-End Point Security Operations-Windows/AD Architecture-Data Center Compute-Storage-Networking-Data Base Administrion-Firewalls/Network Security-VMWare Server Environment-Patching/Updates-Certificate Administration-Cloud Engineering

Atlanta, Ga, Us

Successfully built and provided leadership for the End User Compute team in the below areas:-Mobility management-Desktop management-VDI management-Images for Desktop/VDI-Thin client endpoint management-Patch/Application testing-ITAM-Endpoint security-Campus/Executive support-Tier 2 service desk-Account creation and maintenance-Vendor management-Escalations and Business relationships-And most importantly the End User Experience!

Basking Ridge, Nj, Us

I successfully led the delivery of cutting-edge, impactful, and world-class mobile experiences for over 130,000 mobile devices My team designed, implemented, and managed revenue-generating mobile projects that generate over $25 billion quarterlyProud to have been the founder and chair of Verizon Mobile Security Center Of Excellence (COE) providing detailed documentation and security best practices to be shared internally and with customers and industry peersProvided leadership and strategy for all internal Verizon mobile projects with a remote team of 16-20 direct and indirect reports, providing coaching and mentoring resulting in more than 10 career advancementsCompleted Gsuite migration, enhancing mobile collaboration experiences for over 100,000 employees utilizing Android for Enterprise(AFE) and iOS managed applications with CASBPrivileged to present in customer engagements and executive briefings providing insight to key customers and C-level executives on Verizon’s mobile and collaborative strategy I continuously directed evaluations, selected and managed vendors, and operationally owned products building strong business cases and Return on Investment (ROI) -Unified Endpoint Management (UEM)-Mobile Device Management (MDM)-Mobile Application Management (MAM)-Mobile Threat Protection (MTP)-Per-app Virtual Private Network (VPN)-Secure External file sharing-Collaboration messaging toolsMy team has built processes and procedures for certification and functional testing of pre-release mobile devices and OS releases and added structure for Mobile application signing and distribution life cycles in a DevOps and Agile environment

Little Rock, Ar, Us

Led the IT Central Support Directory Services organization directing 14 senior-level technical engineers with ownership and control over multiple critical systems. My team managed 200+ servers and monitored 1000+ devices-Active Directory-MS Exchange-File Services-Instant Messaging-LDAP-SSO-Spam Filtering-DNS-DHCP-MDM-Anti-VirusMy team designed and implemented a one of a kind optimized file sharing solution utilizing EMC Celerra Network Attached Storage (NAS) and Cisco Wide Area Application Services (WAAS) to present files remotely and provide WAN optimization in replacement of Novell serversStood up a new company as Alltel spun-off of Windstream communications. Designed, built, and implemented duplicate network/desktop core systems and performed all migration duties including user account and file data transfers.Managed all DNS changes internally and externally, as well as DHCP for all internal sitesConducted product evaluations and vendor selections for any new centralized initiativesManaged Change Control process for all critical Directory Services systems enterprise-wideProvided roadmaps and capital budget forecasts for centralized product sets

Little Rock, Ar, Us

Member of the Directory Services team that performed maintenance and configuration of Active Directory, Microsoft Exchange, Sophos Puremessage, McAfee Enterprise Policy Orchestrator (ePO), DNS, DHCP, Blackberry Enterprise Server (BES), EMC Celerra, Novell Directory Services (NDS), and Cisco WAAS. Managed multiple IT Projects from both a PM and lead technical level. Managed vendor relations for supported systems. Provided top-level troubleshooting and support, for LAN/Desktop Services. Performed rotating 24/7 on-call duties.Conducted evaluations, recommendations, and installation of new software packages including Anti-Virus, HR investigation software, Spam filtering, and file servicesAssisted with capital budget forecasts including business cases and amortizationProvided presentations to upper management for 2-3 new initiatives per yearMentored peers and junior level associates providing technical and career guidance

Little Rock, Ar, Us

Managed and monitored Novell File servers and Cisco switches for Alltel’s Charlotte campus. Supported local retail stores with all IT services including POS setup and phone flashing systems. Designed and implemented build-out of servers, switches, and desktops devices of 1000+ user call centerParticipated and trained peers in regional Tier 1 and Tier 2 help desk supportOwned patching and upgrading Servers and Desktops campus-wideWorked and closed trouble tickets and change management using Remedy systems