• Conduct performance audits and other engagements at state agencies, educational entities, and local governmental units. • Assists in preparing audit programs and developing audit procedures.• Works closely with the audit manager to perform and develop audit planning, scoping, and fieldwork execution strategies. • Work with management to develop ways to better manage risk.• Perform specific audit tests and document the work performed in the audit work papers.• Determine the extent of compliance with applicable law and established policies, plans, and procedures.• Conduct interviews with management regarding the risks that the business unit is managing.• Prepare reports recommending improvements in information systems, program operations, and internal and other management controls.• Meet with audited officials to discuss audit findings and recommendations.• Responsible for delegating work, providing guidance, and coaching the other auditor. • Review other auditors' work papers and provide feedback.• Assist in the instruction, training, and supervision of subordinate auditors.

• Responsible for conducting audit testing, preparing electronic work documents, attending meetings, and conducting interviews.• Utilized analytical skills in evaluating documents and records and composing a variety of written materials.• Developed risk management strategies with management.• Executed fieldwork by conducting audit testing via inquiry, observation, and re-performance, and documenting the results in working papers.• Collaborated closely with the audit team leader to execute or create audit planning, scoping, and fieldwork execution strategies.• Performed specific audit tests and documented work in audit work documents.• Assisting the audit manager, carrying out audit programs in accordance with established GAGAS guidelines, and supervising the fieldwork phase of the audit.• Developed audit findings and recommendations for management and assisted with the preparation of management reports.• Collaborated closely with the audit team leader to execute or create the audit planning, scope, and fieldwork execution strategy.

• Provided level 1 service and resolved user problems by responding to complex, high-priority user inquiries.• Provide control consulting services to management to assist in redesign efforts that enhance the internal control environment.• Responsible for delegating work, providing guidance and mentoring to staff, evaluating the work of others, and providing feedback.• Served as a key resource for InSight, MyStateStreet, OnCourse, and WealthConnect web-based applications.• Supported client service teams with inquiries related to production support activities, including ids, system availability, and data integrity vs. the underlying accounting system.• Consulted with level 2 system support resources to identify and resolve intricate user problems.• Researched problems, such as system errors, and identified remedies.• Responded to user problems escalated by team members or by onsite liaisons.• Monitored user problems and requests to detect patterns or trends that required action.• Ensured that support requests were appropriately recorded and distinguished as production support vs. enhancement or change requests.• Assisted in the mentoring and instruction of less experienced associates.• Performed application checkout following enhancements or production transfers.• Performed the month-end evaluation of client production-based applications.

• Managed a team of six technical support analysts.• Managed the daily operations of all client production-based applications.• Ensured the training of the support group on all new InSight functionality.• Developed new products utilizing image capabilities, increasing revenue.• Developed a data acquisition and reporting system to diversify revenue potential toward the revenue goal.• Developed and implemented the Image Dividend Reinvestment Transaction Processing and Quality Assurance System, which enhanced quality and reduced monetary losses.• Assisted in designing an Access database for the sales force team.• Facilitated client meetings to obtain results-driven consensus• Estimated project timelines and milestones for client initiatives.• Designed internal training and client empowerment programs.• Performed market surveys to investigate product potential and customer responsiveness.• Re-engineered the department’s structure and processes, improving the quality and the annual response time for research items by increasing efficiency in communication and associate performance.• Developed a task force that developed and implemented a divisional associate, career, and quality development plan.

• Managed a staff of six research specialists.• Accountable for the day-to-day operations of several ADR accounts• Acted as liaison between clients and operations, systems, and business departments.• Ensured compliance with SEC, MIS, divisional, and departmental timeliness and quality performance standards.• Provided counsel to clients on industry developments and a variety of special initiatives.• Assisted managers with a variety of initiatives designed to increase investor relations' efficacy and boost customer contentment.• Accountable for monthly and annual revenue and expense forecasting.• Established workflow priorities and ensured the timely and precise processing of client transactions and the upkeep of shareholder accounts.• Delivered timely allocation of reinvestment shares to account holders.• Performed daily liquidation of reinvestment accounts per shareholder requests.• Provided a report detailing the month's reinvestment analysis.