Christopher R M Email & Phone Number

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

Chennai Area, India

• Manage Windows servers (2008, 2012 and 2016) and VMWare (vSphere 6.0 and 6.5) environment• Administer and manage around 8000 Windows physical and VMWare virtual servers • Patching testing and deployment activities for Windows servers, vCenter and ESXi host• Support BAU windows server and VMWare virtual environment• Manage physical servers through HP SIM• Troubleshoot backup failures for virtual machines• Analyze and fix performance related issues in… Show more • Manage Windows servers (2008, 2012 and 2016) and VMWare (vSphere 6.0 and 6.5) environment• Administer and manage around 8000 Windows physical and VMWare virtual servers • Patching testing and deployment activities for Windows servers, vCenter and ESXi host• Support BAU windows server and VMWare virtual environment• Manage physical servers through HP SIM• Troubleshoot backup failures for virtual machines• Analyze and fix performance related issues in servers• Troubleshoot Netgear Ready NAS hardware and configuration failures• Coordinating with vendor for any hardware failures• Perform daily health checks of Windows servers and ESXi hosts• Address vulnerabilities highlighted by security team• New server builds and decommission requests• Provide Support for server hardware/OS related issues based on alerts and requests.• Worked on creating and maintaining SOPs during the initial transition phase• Have good exposure to windows debugging and able to read memory dumps• Provide root cause analysis for BSOD, server freeze issues• Add / modify resources – virtual disk space, memory and CPU• Monitoring of Virtual Machines and ESX servers (CPU, Memory, Disk and Network Utilization reports)• Create and Manage virtual machines, templates, snapshots, clones• Hot/Cold Cloning, Cold Migrations and Hot Migrations• Migration of virtual machines using vMotion, sMotion• Mount provisioned LUN to ESXi hosts• Creating Templates from VM’s, deploy VM’s from templates and allocate resources Show less

• Perform daily health checks on Windows servers.• Install patches and updates on Windows servers and clients.• Push application installation using Dell Kace tool.• Maintain EC2 instances in AWS and clone instances as per request from clients.• Logon to application servers hosted in Windows 2008R2 / 2012R2 and troubleshoot issues related to those applications.• Administer Trillian chat tool which was used for internal communication within the organization.• Provide share… Show more • Perform daily health checks on Windows servers.• Install patches and updates on Windows servers and clients.• Push application installation using Dell Kace tool.• Maintain EC2 instances in AWS and clone instances as per request from clients.• Logon to application servers hosted in Windows 2008R2 / 2012R2 and troubleshoot issues related to those applications.• Administer Trillian chat tool which was used for internal communication within the organization.• Provide share drive access for end users.• Monitor status of servers, switches, routers, MPLS, Kiosks, and FIDS using Nagios. Install Nagios clients in new devices.• Create and manage email accounts / groups using G-Apps Admin Console. Escalate and coordinate with Email vendor for complex issues. Manage spam emails / blocked messages using Postini tool.• Active Directory - User account creation, account modification, account deletion, managing security groups, adding computers to domain and moving computers to OU.• Configure emails in MS Outlook and troubleshoot email related issues.• Troubleshoot issues in Xenapp for end users.• Setup and troubleshoot VPN related issues - Cisco VPN and Juniper Networks.• Setup and troubleshoot local and network printers.• Troubleshoot laptops, desktops and mobile phones.• Follow SLA and escalate issues to the next level teams when required.• Coordinate with the onsite IT teams, monitor all new / follow up tickets, audit all the tickets on a daily basis and take complete ownership in finding a resolution for escalated tickets.• Team Lead, handling and mentoring a 10 member team.• Prepare shift roster for the team.• Respond to escalations and provide RCA.• Prepare for quarterly business reviews and present them to the client. Show less

Chennai Area, India

Chennai Area, India

Bachelor Of Engineering, Electronics And Communication

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