• Serve as the people manager, product owner, and scrum master for an agile team of 5 developers that include responsibilities regarding development, performance, compensation, and staffing• Define roadmaps for centralized eCommerce, entitlements, data pipelines, and in-game social offerings for digital game partners, managing new work intake, prioritization, and trade off decisions supporting 2+ million monthly active users• Drove multiple organization-level changes, including the adoption of agile principles, aligning development teams to application domains, and the implementation of development standards resulting in improved delivery times with lower defect rates• Coordinated delivery of a new game telemetry pipeline, partnering with application SDK and data engineering teams to support a robust set of standard messages and a custom eventing framework to allow standardized data insights for all current and future Wizards digital gaming products• Increased our eCommerce and entitlements service capabilities to support integration with Steam for Magic the Gathering: Arena reaching over 500,000 players and generating over $5 million in revenue• Reduced internal feature drift on eCommmerce services with game team partners to prevent potential impacts of dependencies going end of life and obtained commitment for regular feature adoption to prevent future risk• Developed department interview guides for Principal, Senior, and Mid-level software engineers, established, and facilitated interviewer training program on interviewing and calibrating candidates

• Managed 10 engineers and 24 contractors across 4 agile teams, including responsibilities regardingdevelopment, performance, compensation, and staffing• Delivered experiences for Bank Physical Presence and Eligibility through a series of 7 applications across multiple tech stacks and platforms comprising a $4.1 million annual development budget, providingfunctionality to safeguard the membership and regulatory requirements, allow 10+ million members with ways to locate ATMs to access their funds, and support the tooling used in-branch by tellers• Led development of the key business improvements roadmap with business stakeholders to ensure delivery is accomplished in agreed upon timelines and to remove dependencies technical teams may have• Directed development team response to compliance findings on control adherence and software vulnerability management to enhance security to ensure compliance with regulatory standards are met• Maintained and prioritized the teams’ backlogs of preventative and adaptive maintenance initiatives to ensure application health and alignment to enterprise standards• Participated in departmental change advisory board chairing responsibilities evaluating the risk, readiness, and preparedness of all IT changes and their validation and contingency plans

• Provided technical leadership for an Agile team of 7 full time and third party engineers setting direction for key source code and work item management systems like GitLab, IBM Rational Team Concert, and Rally, collectively impacting approximately 18,000 users• Advised control compliance teams on in-tool controls and enhancement capabilities in order to ensure FFIEC and FIAP compliance for Agile and development practices• Organized requirements and implementation strategy for TaskTop Sync integration between Rational Team Concert and ServiceNow• Managed the technical relationship between USAA and GitLab, IBM, and Broadcom to drive issue resolution and feature prioritization for their applications• Drove preparation and implementation of disaster recovery planning through enterprise-wide simulations to prove application resiliency

• Owned developer experience of the migration for a middle-tier codebase into RTC including development of an Eclipse plugin and IBM Build Forge pipeline for development with enhanced CI/CD capabilities• Taught regular training classes on GitLab and RTC to new USAA IT and business workforce• Assessed and fixed defects in web and mobile systems using USAA’s custom Java/JavaScript framework for Auto Insurance systems• Assisted in the on-call rotation for production support of Auto Insurance applications to promote availability of critical systems

Community Advisor/Senior Community Advisor January 2011 - May 2013• Promoted student success by providing programming in areas of achievement, character, civility, engagement, and independence• Maintained staff website used for logging programs, resident interactions, and funding requests• Participated in supportive efforts of providing services to the residents of the communities through office assistance and other administrative dutiesRed Raider Orientation Counselor March 2010 - August 2010, March 2011 - August 2011• Oversaw a group of approximately thirty students every orientation session with a partner about Texas Tech, it’s traditions, and on issues like course selection, academic support services, and social life decisions• Answered questions for incoming students and parents from an information desk• Aided students during the registration process with scheduling errorsStudent Assistant January 2010 - Dec 2010• Provided services to the residents from the hall office, such as lockout assistance, resolving emergency maintenance situations, and providing mail services • Attended meetings with Community Advisors and other Student Assistants for quality assurance and planning hall activities

• Developed a Java based server side plugin to synchronize items between Borland StarTeam and Rational Team Concert• Designed and documented procedures for plugin development for Rational Team Concert• Learned basic principles of enterprise Agile development