Christopher Rateng Email and Phone Number

Orchestrated a team of 3 IT support technicians, reducing average ticket resolution time by 20%.Implemented a Remote Monitoring and Management System (RMM), streamlining PC maintenance and monitoring.Successfully migrated the organization to a new VoIP system, boosting communication efficiency.Fortified network security by implementing robust configurations.Architected a scalable network infrastructure, supporting future growth.Conducted in-depth network product research to inform procurement decisions.Managed M365 user accounts and licenses, ensuring optimal user experience and security.Troubleshooted M365-related issues, including email, OneDrive, and SharePoint, resolving 25% of support tickets.

Delivered first-line technical support, resolving 300+ hardware, software, and network issues annually.Managed user accounts and access controls for 200+ employees using Active Directory.Optimized network performance by reducing network downtime by 15% through Layer 3 switch configuration.Ensured seamless network printer operations for 100+ users, minimizing downtime and support tickets.Implemented and maintained IP PBX systems, supporting 500+ internal users.

Deployed operating systems and software applications on 20+ workstations, ensuring efficient user onboarding.Established user accounts on Active Directory, improving account management efficiency by 15%.Troubleshooted technical issues for 50+ users, resolving 80% of problems within 24 hours.Repaired 15+ computer hardware units, reducing downtime by 10%.

Managed inventory of 200+ IT assets, ensuring accurate tracking and asset utilization.Deployed new hardware and software to 30+ employees, improving operational efficiency.Provided first-level technical support, resolving 75% of user issues within 48 hours.Troubleshooted and resolved hardware issues, reducing equipment downtime by 15%.Documented and reported major problems, leading to the implementation of preventive measures.Assembled and configured 25 new workstations, ensuring optimal user experience.Executed data recovery procedures for 5 critical incidents, preventing data loss.Delivered training to 30+ employees, improving user satisfaction and self-sufficiency.