Process Executive
● Content Reviewer/Moderator for Alphabet Inc (Google Project) on YouTube● Stayed up-to-date with client policies and guidelines to ensure accurate and consistent content review.● Reviewed user reports regarding website content, making well-balanced decisions to resolve inquiries based on definedpolicies and procedures.● Analyzed and identified non-compliant content, flagging it for timely action.● Recognized trends and patterns, escalating issues that fell outside of established policies.● Conducted reviews of sensitive content, sometimes involving graphic or disturbing subject matter, with a professionaland objective approach.● Consistently met the client's productivity and quality requirements.● Identified inefficiencies in workflows and suggested actionable solutions to improve processes.● Ensured that reported content was reviewed within agreed turnaround times and met quality standards.