Csr Level Iii
Bryan/College Station, Texas Area
Updated 10/2021 - Collections and Special Projects; review accounts for collections activities on a monthly basis, create reports for calls, texts, and emails to collection customers, update accounts as paid, setup of payment plans, provide monthly information to collection agency. Special projects include review of new report methods, training temp hires for high volume connect/disconnect order seasons, and software review. Continuing daily review of electric and water readings to provide approximately 40,000 customer accounts an accurate and timely bill. Daily radio communication with field staff troubleshooting and expediting customer expectations. Daily service order retrieval and closure in a billing system to provide other departments the most up to date information. Daily interaction with call center and front counter personnel while retrieving information to explain and advise customers of issues. Testing of new systems and sharing of knowledge already obtained on the Naviline and AS400 billing related systems. Administer daily upload and download of meters from billing system to reading system for a 3rd party vendor. Provide reports as requested.