Managed building operations and maintenance of a four floor, 30,000 square foot, museum art exhibition space. Monitor environmental conditions required to protect expensive, fragile art works. Produce monthly reports for partner organizations who have loaned items and require documentation of environmental conditions. Ensure work performed by vendors is to the highest quality and without impacting exhibited work. Updated building drawings and models to reflect current conditions. • Improved maintenance by instituting a daily walk through and system checks. • Created facility SOP’s and maintenance calendar. • Enhanced consistency in use of building automation and environmental control systems, adjusting controls and adding new sensors to obtain more accurate data. • Designed and built power and conduit for a large multimedia exhibition. • Created asset tracking system for facility inventory.

Ensured consistent operations of a 11,000-sf data center within a 10 story 120,000-sf Netrality owned and operated telecommunications building. Ran access management and network infrastructure within 120,000-sf building. Responded proactively to emergency situations 24x7, assessing problems, implementing solutions, and escalating to contractors when needed. Created and maintained diagrams of data center conditions. Oversaw colocation, cabling, and deployment. Tracked ticket SLA, Power, and inventory metrics, ensuring goals were met and preparing quarterly reports. Worked cross-functionally with Building Engineering, Project Management, and Sales. Tracked energy consumption for data center and building, directing cabinet buildouts and building expansion based on that data. Primary customer contact for all data center issues. Managed customer service delivery for data center customers. • Maintained 100% uptime despite several utility power disruptions by ensuring backup systems were tested and operational. • Scaled operations, which included hiring/training data center technicians, training green staff in how a data center works. • Let onsite team that increased customer occupancy from 21% to 67%. • Leveraged supplier relationships to maintain inventory during pandemic. • Played lead, onsite role during the pandemic to maintain data center operations and meet SLA. • Managed accreditation, including SOC, HIPAA, and PCA.

Supervised four technicians, ensuring continuous operations of a 30,000-sf data center. Served as primary contact for colo customers and vendors as well as Facility Manager for a 50-person office. Directed onboarding of new clients and data center cabling. Monitored alarms for any interruptions, reporting issues to a Network Engineer. Performed a wide range of repairs for data center technology, security systems, HVAC, and electrical systems. Prepared cost estimates and resource capacity reports for Sales. • Met a strict six-week deadline as part of a major office relocation, including set up of a temporary operation and reinstallation after office renovation. • Increased summer power capacity 30% by conducting an energy audit and developing a strategic plan to increase efficiency. • Created and led training classes that included DCIM, Power, HVAC, cabling, and support. • Developed metrics based on N+1 principles. • Participated in a SOC2 audit. • Produced MOP and SOP that enabled maintenance and repairs without taking down customers.

Supported a Facility Manager in data center planning and operations. Resolved and tracked Level I and Level II tickets. Served as administrator for PBX phone system, Lenel access control, cacti network monitoring, and battery manager. • Took on added duties as DCIM administrator • Contributed to development of emergency procedure SOP. • Managed and completed multiple projects related to data center operations and facility management, including an update of power/data cable inventory, back up battery replacement, office rebuild, and an access management audit. of them showing errors. • Handled two different positions for nine months working in Facilities and NOC. Worked tickets nightly and picked up shifts on service desk during day. • Assisted facility manager with data center operations • Took ownership of complex data center infrastructure management system (DCIM) upon sudden departure of previous engineer.

Server• Partnered with graphic designer to create new menu layout with improved illustration. • Repaired Point of Service (POS) system. Conducted deep cleaning to meet and exceed health inspection, painted rooms, repaired flooring, and conducted other maintenance duties.

Helping students find textbooks and school suppliesMaintaining and stocking sales floorMarketing on campus

Renderings and design for high end retail Competition diagrams Photoshop, AutoCAD, and 3DS Max