Consulting Role helping multiple customers solve deliverability issues, including: • Helping clients setup and monitor email authentication records like SPF, DKIM, and DMARC• Working with clients to understand email deliverability best practices and standards.• Assisting in migration of email campaigns from one sending platform to another. • Creating warmup plans for new domains and IP addresses.

Position to help monitor email operations during company transitions. • Worked within Sparkpost ESP to optimize sending.• Worked with multiple inboxing technologies like InboxAlly, InboxMonster, Google Postmaster Tools, Microsoft SNDS, etc.

Consolidated email delivery efforts into a single team and introduced methods to better gauge the overall health and deliverability of the network. Worked with various other teams on consolidation efforts across multiple companies and introduction of new products. Spearheaded email platform infrastructure transition and took ownership of several acquired platforms and helped in integration into our primary business.

Responsible for overall email reputation and deliverability.Responsible for representing Rackspace Email at M3AAWG.

Internal administration position focusing on the delivery of email campaigns and overall maintenance & cleanliness of IP reputation.Other responsibilities include: • Linux server administration, including installing and maintaining Postfix, Elasticsearch, Logstash, and other necessary email environment software deployments in both production and testing environments. • SMTP log analysis • SMTP log server database administration • Email list cleaning and validation• Setting company best practices for email sending• Setting and maintaining ISO standards for mass email sending.

Customer service and support position focusing on the deliverability of customer and internal email messages. Specialties include SMTP and DNS troubleshooting, email sending optimization, and internal helpdesk support.Other responsibilities include:• 24/7 on call support on a bi-weekly schedule.• Setting best-practices for customers in order to achieve maximum email delivery• Review email body/subject for major campaigns in order to avoid spam-like messages.• General phone support for other issues.

Network Operations position monitoring the health of various online products. Also responsible monitoring the network health of servers, mainframes, and databases that are used by these products to serve customers information.Other responsibilities include:• Phone dispatch duties when issues arise within remote data centers • Monitoring of services in remote data centers

Customer service and sales-based communications job via telephone. Main focus on technical support troubleshooting modems, cable boxes, and any other subscriber-side network devices.

Worked in various positions throughout store, providing excellent customer service. Frequently receive positive feedback from management on outstanding job performance.