Christopher Remington

Christopher Remington Email and Phone Number

Director of Customer Success - North America @ Aras Corporation
Medfield, MA, US
Christopher Remington's Location
Medfield, Massachusetts, United States, United States
Christopher Remington's Contact Details

Christopher Remington personal email

n/a

Christopher Remington phone numbers

About Christopher Remington

Innovative Customer Success and Support Leader recognized for building and leading highly effective organizations focused on high quality customer and product lifecycle support, value realization, customer retention and growth.Expertise:Leadership | Change Management | Customer Success | Customer Experience | SaaS Go to Market Strategy | Voice of Customer | Renewal Management | Customer Lifecycle Management | Strategic Planning | Escalation Management | Process Improvement | Global Team Building | Customer Satisfaction

Christopher Remington's Current Company Details
Aras Corporation

Aras Corporation

View
Director of Customer Success - North America
Medfield, MA, US
Christopher Remington Work Experience Details
  • Aras Corporation
    Director Of Customer Success - North America
    Aras Corporation
    Medfield, Ma, Us
    View
  • Zuora
    Head Of Customer Success - North America
    Zuora Jul 2023 - Jun 2024
    Redwood City, California, Us
    Lead an organization of 35 senior Customer Success Managers and Customer Success leaders in North America and India focused on delivering measurable value realization, return on investment, and strong customer partnerships.Provide Customer Success Management for over 800 enterprise and SMB customers and $300M in annual recurring revenue across North America and globally through our US and India CSM teams.Responsible for delivering contract renewal retention and growth targets.Thought leader and strategic partner to Professional Services, Sales, Technical Sales, and Technical Support focused on renewal retention, product adoption, value realization, customer referenceability, and overall contract growth.
    View
  • New Relic, Inc.
    Head Of Customer Success - Americas
    New Relic, Inc. Jul 2021 - May 2023
    San Francisco, Ca, Us
    Design, build, and lead an organization of 40+ Customer Success Managers and Leaders supporting a consumption revenue model fueled by ensured value realization, return on investment, and strong customer partnerships. The Americas Customer Success team provides Success Management for our Enterprise, Mid-Enterprise, and SMB customers in the US, Canada, Latin America, as well as Federal, State, and local government customers.
    View
  • New Relic, Inc.
    Senior Customer Success Director
    New Relic, Inc. Oct 2019 - Jul 2021
    San Francisco, Ca, Us
    Lead and grow a team of Customer Success Managers to manage the post-sales relationships for our largest and most strategic customers, with a focus on account planning, user adoption, satisfaction and ensuring high retention. The CSM team works with enterprise customers to deliver an exceptional experience, realize the immediate value of New Relic products, and expedite the time to value by connecting their success to their business goals.
    View
  • Ge Digital
    Senior Technical Account Management Director
    Ge Digital May 2018 - Sep 2019
    San Ramon, California, Us
    Developed and led a team of senior Customer Success professionals focused on ensuring overall technical success and maximum value achievement for our customers. Responsible for providing proactive Technical Account Management and reactive escalation management for on-prem, SaaS, and hybrid customers.
    View
  • Ge Digital
    Global Customer Support Director
    Ge Digital Jan 2016 - Apr 2018
    San Ramon, California, Us
    Lead all aspects of Global technical support delivery for over 40 industrial automation control, monitoring, execution, and analytics solutions. Build Customer Support strategy for expanding SaaS solutions business across GE Digital.
    View
  • General Electric - Intelligent Platforms
    Software Technical Support Director
    General Electric - Intelligent Platforms Sep 2011 - Jan 2016
    Boston, Ma, Us
    Led all aspects of global Software Technical Support for GE Intelligent Platforms including Tier 1 - Tier 3 support delivery and Customer Advocacy \ Escalation management.
    View
  • Ge
    Sr. Manager - Solutions And Software Support
    Ge 2009 - 2011
    Boston, Ma, Us
    Responsible for managing a 22 employee global team of Senior Technical and Solutions Support engineers supporting a $150M industrial automation and operations management software and services business unit.
    View
  • Ge
    Sr. Manager – Escalations, Customer Advocacy
    Ge 2002 - 2009
    Boston, Ma, Us
    Managed Tier 3 Technical Support strategy and execution. Led Customer Advocacy and Escalation Management for commercial and technical situations for strategic accounts, channels partners, sales teams, and implementation services teams.
    View
  • Intellution Inc.
    Sr. Manager - Software Product Support
    Intellution Inc. 1999 - 2002
    View
  • Intellution
    Sustaining Engineering Manager
    Intellution 1997 - 1999
    Santa Clara, California, Us
    Managed a team of software engineers responsible for install base engineering support, bug fixes, patch delivery, and product life cycle maintenance.
    View
  • Ge Fanuc
    Software Engineer \ Technical Support Engineer
    Ge Fanuc 1992 - 1997
    Software Engineer \ Tech Support Engineer responsible for providing technical and engineering support for complex customer issues related to communication and data transfer software. Provided technical troubleshooting, application support, and code fixes via remote telephone support and on site support.

Christopher Remington Skills

Crm Product Marketing Cross Functional Team Leadership Sales Automation Operations Management Quality Assurance Technical Support Engineering Enterprise Software Erp Hardware Integration International Sales Leadership Management Mes Manufacturing Process Improvement Product Management Project Management Scada Six Sigma Software Development Solution Selling Team Building

Christopher Remington Education Details

  • Worcester Polytechnic Institute
    Worcester Polytechnic Institute
    Bs - Electrical And Computer Engineering

Frequently Asked Questions about Christopher Remington

What company does Christopher Remington work for?

Christopher Remington works for Aras Corporation

What is Christopher Remington's role at the current company?

Christopher Remington's current role is Director of Customer Success - North America.

What is Christopher Remington's email address?

Christopher Remington's email address is ch****@****zon.net

What is Christopher Remington's direct phone number?

Christopher Remington's direct phone number is +192524*****

What schools did Christopher Remington attend?

Christopher Remington attended Worcester Polytechnic Institute.

What skills is Christopher Remington known for?

Christopher Remington has skills like Crm, Product Marketing, Cross Functional Team Leadership, Sales, Automation, Operations Management, Quality Assurance, Technical Support, Engineering, Enterprise Software, Erp, Hardware.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.