Maximizing nonprofits impact through our online world-class fundraising suiteClassy is a social enterprise that creates world-class online fundraising tools for nonprofits, modernizing the giving experience to accelerate social impact around the world. Since 2011, fundraising on the Classy platform has doubled each year—resulting in thousands of nonprofits collectively raising over half a billion dollars. Based in San Diego, CA, Classy is trusted by organizations of all sizes, from… Show more Maximizing nonprofits impact through our online world-class fundraising suiteClassy is a social enterprise that creates world-class online fundraising tools for nonprofits, modernizing the giving experience to accelerate social impact around the world. Since 2011, fundraising on the Classy platform has doubled each year—resulting in thousands of nonprofits collectively raising over half a billion dollars. Based in San Diego, CA, Classy is trusted by organizations of all sizes, from the fastest-growing nonprofits like Team Rubicon and The Trevor Project, to some of the world’s largest social organizations, such as Acumen Fund, Robin Hood Foundation, and Shriners Hospital for Children. Classy also hosts the annual Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. Backed by prominent technology investors, including JMI Equity, Mithril, Salesforce Ventures, and Bullpen Capital, Classy has raised $53 million to-date in growth capital. For more information, visit www.classy.org or follow Classy on Twitter @Classy. Show less

*Communicates directly with Equitable Financial Advisors and clients via phone/email to ensure complex situations, and processing is executed within service level agreements.*Corresponds with internal departments to ensure operational tasks are completed. *Adheres to compliance/risk procedures and exhibits detailed attention to policies while maintaining focus on investors' best interests. *Peer coach for all new hire classes (10 employees) for 4-6 weeks per class. *Responsible… Show more *Communicates directly with Equitable Financial Advisors and clients via phone/email to ensure complex situations, and processing is executed within service level agreements.*Corresponds with internal departments to ensure operational tasks are completed. *Adheres to compliance/risk procedures and exhibits detailed attention to policies while maintaining focus on investors' best interests. *Peer coach for all new hire classes (10 employees) for 4-6 weeks per class. *Responsible for scheduling new hires, providing feedback to management, and evaluating daily and weekly performances. *Cross-trained across all skill sets. Certified in New Accounts and Account Transfers. *One of three service consultants selected for a dedicated team to manage critical incidents. Show less

*Delivered exceptional level of service to clients through adopting feedback, resulting in client retention and increased memberships. *Promoted services, programs, and classes to members and guests.*Delegated incoming calls to appropriate staff members.*Trained new employees.

*Delivered customer support to an average of 30 agents a day via phone and email.*Corresponded with management team to determine solutions to problems and ensure changes were made to improve agent satisfaction.*Resolved policy issues and shared benefits of new technology.*Cross-trained and provided back-up for other customer service representatives which reduced call volume by 20 percent.*Consistently exceeded service team goals.

*Determined liability for new automotive claims within state mandated initial contact laws, resulting in a 30 percent decrease of claims not transferring to a critical contact pool. *Detailed coverage’s, liability, and reasons for denial of claims to policyholder’s, attorney’s, and third-party providers.*Coordinated estimates, repair proposals, and rental services to support claim processing and policyholder needs. *Negotiated final claim settlements.

*Interviewed claimants, named insureds for pertinent claim information. *Assigned non-single automotive claims to auto claim representatives. *Demonstrated mastery of customer service call script within specified time frames.*Addressed claim inquiries in a timely and accurate fashion.*Developed effective relationships with all call center departments through clear communication.

*Completed a 3 month training program resulting in obtaining a state adjuster license. *Interviewed claimants, named insureds,and witnessed for pertinent claim information. *Analyzed first reports of loss and underlying file material to determine claim validity.*Provided exemplary service resulting in a promotion 3 months after obtaining my state adjuster license.

*Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.*Improved service quality and increased sales by developing a strong knowledge of company's products and services.*Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision.*Created charts and graphs to illustrate daily, monthly… Show more *Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.*Improved service quality and increased sales by developing a strong knowledge of company's products and services.*Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision.*Created charts and graphs to illustrate daily, monthly and annual financial reports.*Assisted senior-level credit officers with complex loan applications. Show less

*Assisted and educated clients in proper selection of high-end footwear.*Created advertising and marketing strategies with Store and Area Manager.*Designed in store displays for products*Created daily tasks and goals for employees*Balanced registers *Provided excellent customer service

*Assisted customers with clothing selection and provide them with detailed information about different fabrics and cuts of designer clothing.*Worked closely with management in all levels including scheduling, training, and creating daily, monthly, and annual goals*Created in store floor displays and store design layout for improving shopping experience to increase sales *Provided excellent customer service