Christopher Renfroe Email & Phone Number

Led implementation of IQVIA’s Smartsolve quality management software suite.Migrated several thousand documents to the Smartsolve cloud environment.Successfully launched the Smartsolve platform. Trained and acclimated multiple departments to its environment.

Controlled company standard operating procedures, finished product and raw material specifications, formula specifications, R&D documents, and work instructions in compliance with Federal regulation.Managed manufacturing documentation including lot and batch records, product inspection reports, bills of lading, certificates of analysis, and laboratory records.Implemented version control for product labelling and marketing material in conformance to Federal regulation.Managed collection, recording, and physical storage of company forms, logs, inspection reports, and all relevant quality and manufacturing documentation.Maintained an organized and updated point of use for all current and unique versions of Plexus documents using a manual document control system of my own institution.Successfully hosted 3 FDA audits while incurring no observations or warnings.Managed a team of up to 3 Document Specialists. Monitored productivity and coached on KPIs based on processing speed and problem solving. Managed my team remotely during Covid 19 quarantine, and later with a hybrid remote schedule after return to office.

Oversaw all quality processes for Plexus Worldwide, a company of 40 employees that saw growth to 400+ employees during my tenure.Responsible for emergent and adaptive changes to process and procedure as our product line expanded to 5 global markets.Managed receipt, quarantine, inspection, and release of all finished goods in accordance to Federal regulation. Prepared foreign health agency documentation for shipping beyond the US border.Led intake of health and product variance complaints from Plexus consumers. Researched health risk and product malfunction trends.Managed a team of up to 13 Quality Technicians and Complaint Intake Specialists.

Created Plexus’ quality department. implemented, and oversaw all quality assurance and quality control processes.Drafted and oversaw upkeep and revision of company standard operating procedures.Oversaw inspection, evaluation, and disposition of received finished goods as well as review and approval of manufacturer documentation.Managed intake of health and product variance complaints from Plexus consumers and trended data to identify product issues.Directed a team of up to 9 Quality Technicians and Complaint Intake Specialists.

Provided customer service and online support for Wells Fargo’s website in a call center environment.Hard sales of online banking products to inbound customers as well as aggressive lead generation for traditional deposit and loan products.

Assisted in the production of television reality showsProduced daily schedules for cast and crew.Acted as the liaison between production teams and camera operators, grip and electric, and casting teams.

Handled service questions and recommendations. Scheduled customers for psychic readings.Processed payments and managed time balance for customer accounts.

Diploma

Education record