Christopher Repotski Email & Phone Number

Atlanta, Ga

Lead project development efforts for global organization for on- and off-shore multi-disciplinary production teams in the learning technologies sector. Orchestrate creation of custom interactive elearning programs to meet client requirements:• Manage large, fast-paced digital design team development projects for multi-device software learning from initial scope or work/specifications through delivery/measurement.• Promote account profitability by meeting stringent profit guidelines (60%+ margin). • Coordinate program development tasks with measureable objects for designers and developers.• Continually overcome conflicting priorities and timelines to ensure budget and schedule are maintained.• Manage risks against critical path to ensure quality processes are implemented.• Act as consultant for clients on benefits and implications of proposed solutions to support customer performance transformation. • Annual revenue results: $500K+

Atlanta, Georgia, United States

Atlanta, Ga

• Served as project test manager for several ongoing projects related to a next generation network architecture that provides a more economical, scalable and reliable multi-service Ethernet platform and a scalable collaboration product that combined voice, video, instant messaging and conferencing into one service• For each project, worked with clients, PMO and application testers to develop thoroughly understood requirements, test plans, test cases and timelines from project kick-off through deployment.• Consistently provided on-time delivery of products to customers by managing globally located testing resources from project dependent applications, providing a streamlined level of support to assist with thoroughly tested requirements and in resolution of major issues affecting project timelines• Responsible for managing test schedules and strategies for multiple applications using Agile and Warterfall methodologies while ensuring deadlines, goals, defects and mitigations were met, resolved and reported to the Program Management Office• Provided dedicated triage support for applications that have defects between project dependent applications and provided detailed documentation and updates to defects to allow resolution more swiftly• Facilitated data request reviews between project dependent applications that would examine data required, need by dates, track any updates to the request and acquire approvals from stakeholders to ensure on time delivery• Developed, authored and maintained test tracking tools to better facilitate test planning for multiple projects related to next generation network services and products.

Atlanta, Ga

• Scaled a workforce from 0 to 65 that supported operations prior to and through the opening of the World’s Largest Aquarium to deal with front-end operations that saw over 3 million visitors in its opening year• Established the SOP for predictable employee scheduling in the Guest Services department based off of Industry Best Practices for the Georgia Aquarium which has over 65 employees• Streamlined the process of scheduling employees from a manual process to an automated one by spearheading a proposal and vendor selection for a software solution in the Guest Services department of the Georgia Aquarium• Served as the primary project manager between the Vendor, the Georgia Aquarium and its IT department for scheduling software • Organized, instructed and facilitated vendor training for Georgia Aquarium employees.• Maintained a complete employee roster through hiring of over 100 employees including headhunting and hiring process from initial and formal interviews through the first date of hire• Coordinated and facilitated detailed employee training classes surrounding the different systems the Georgia Aquarium Guest Services department used e.g. Point of Sale machines, Annual Pass, City Pass, etc.• Researched, collaborated and co-authored the Guest Services SOP and the Guest Services Employee Handbook for the Georgia Aquarium

Atlanta

• Increased revenues over 50% and retail store traffic by reformatting store purchasing and customer experience to Capulets• Responsible for daily operations of a high end gift store, including sales, product ordering, scheduling of employees and financial management• Developed and maintained computer/server/network equipment for Capulets that fed into main store, Brushstrokes

Greater Atlanta Area

• Provided high quality tech support for customers using dial-up and broadband internet service to troubleshoot connection, service and application issues• Documented patterns of reoccurring issues and provided input to development teams in order for them to investigate issues more thoroughly• Maintained consistent knowledge of network outages in order to inform and support customers that were not able to connect to the service• Maintained knowledge of platform software on both PC and Mac operating systems that had me feed into several call queues to support customers on both systems • Maintained an above average Average Talk Time and Calls Per Hour ratio leading to a more efficient customer service experience