• Ensure that patrons have a safe and enjoyable environment• Directly supervise ushers and other front-of-house employees• Mediate and alleviate patron issues and complaints• Assist box office with ticketing problems• Cooperate with event staff to properly manage front-of house traffic

• Administer and review paperwork, background checks and drug screens across multiple background vendors• Adjudicate candidates’ background results in according with company, government, and client standards• Analyze client requirements across company systems to ensure consistency • Advise field operation on requirements for client exceptions• Resolving escalations while maintaining a high level of professionalism and customer service• Train new team members on all facets of… Show more • Administer and review paperwork, background checks and drug screens across multiple background vendors• Adjudicate candidates’ background results in according with company, government, and client standards• Analyze client requirements across company systems to ensure consistency • Advise field operation on requirements for client exceptions• Resolving escalations while maintaining a high level of professionalism and customer service• Train new team members on all facets of the screening process and client specific compliance to ensure thorough understanding of processes• Maintain a high quality customer service through inbound and outbound calls to aid candidates and recruiters through the on-boarding process Show less