Christopher Reyes Email & Phone Number

Old Bridge Township, Nj, Us

Resolve issues and ensure customer/supplier satisfaction by collaborating with internal teams including GNOC, Voice Engineering and routing management. Enhance team performance by supervising and directing six staff employees. Identify and troubleshoot voice quality issues between both customers and suppliers.

Newark, Nj

• Ensure customer satisfaction• Analyze & Resolve customer issues with regards to quality, connection, etc. over IDT’s platform using various tools such as Routing editor, Traffic summarizer, Splunk, iTest, & Ascade• Review & Analyze SIP traces to locate customer/supplier/internal issues• Assist Account managers & Country managers to resolve customer related issues/internal issues• Work closely with various commercial operations teams as well as global network operation center & voice engineers• Handling customer escalations & resolve complex issues• Training other members of the team on day to day operations, as well as new staff• Communicate with customers & suppliers to resolve various complaints

Newark, Nj

• Maintained the database of our A-Z of route locations using Route Location Editor.• Structure our selling locations and codes in the best possible way maximizing our margins.• Maintain and create mapping sets in Location Editor.• Investigated costing issues that may be due to codes, correlation or location issues.• Educated other groups on correlation process.• Involved in the planning and design of future routing, rates, and codes systems.• Application/Reporting Support for Routing Location Editor.• Worked closely with various Commercial Operations teams.