• Managed the sunsetting of the Mirador product acquired by CUNA Mutual. Tasked with reviewing all backlog items and prioritized features, assisting in the Agile development and education of all Mirador Developers who transitioned to CUNA Mutual.• Accelerated the sunsetting of Mirador by 3 months, which allowed for developer transition to CUNA Mutual products sooner than planned.• Responsible for the Agile development of all scrum teams under the DLX platform, educating and identifying gaps to improve processes among Product Owners, Tech Leads, other Scrum Masters.• Assumed role as Agile Coach, introducing Quarterly Planning or Program Increments (PI) into the Agile process. Coached scrum teams on planning best practices, how to properly prepare work quarterly, and facilitated the cross-functional quarterly planning event(s).• Identified growth opportunities for leadership and upper management to streamline process and accelerate velocity for all scrum teams.

• Lead a team of 12 engineers through agile ceremonies, including daily stand-ups, sprint planning, retrospectives, PI planning preparation, and backlog grooming with our Product Owner. Coach the team and other Scrum Masters in SAFe practices and lesson learned. Currently, the Team averages a 83% completion on committed deliverables per sprint.• Identify and remove team impediments and mitigate team and enterprise risks by early identification of dependencies.• Assess team health and make improvements in our team processes and cross-team collaboration.• Analyze metrics using VersionOne to gauge team’s progress, providing visibility to the greater organization.

• Led the Reference Architecture and Technology Innovation teams in Agile execution and SAFe best practices.• Both teams averaged a 76% completion on committed deliverables per quarter.• Stretched into program management role with the Steel Threads and Integrated Design teams, focusing on Nikes Digital Transformation and the Transformation Initiatives.• Facilitated various team meetings - tracks sprint progress, effectiveness, and identifies any risks or roadblocks to the team’s commitments. Helped the team focus on delivery through effective decision making, support and communication.• Drove team operations, building and developing various tools, and delivering roadmaps, scorecards, and presentations to showcase the Reference Architecture and Tech Innovation team’s progress towards Nike Transformational Initiatives.

• Account manager and main point of contact for 55-60 key customer accounts for new company product, Foureyes, an advanced visitor tracking and lead management system.• Built customer confidence, relationships and client loyalty while discovering and cultivating new customers.• Managed projects, supported sales, performed quality assurance and technical support for key clients. Created, presented, and led customized presentations for customers to showcase Foureyes’ success.

• Exceeded quotas and led completion rates on multiple projects for the offices in America.• Main client interfacing representative with all major financial clients in the greater Northwest.• Lead on a project management team aiming to streamline the installation processes. Worked with senior management on budget and scope, coordinated team efforts and schedules, managed different projects simultaneously, provided weekly status reports and briefing to upper management.• Initiated and completed self-developed plan to learn in-depth technical knowledge of products resulting in enhanced ability to present differentiated solutions to completing various projects.

• Managed financial client accounts in the East Coast territory through entire product cycle: installation, relocation, and removal of the Bloomberg terminals, circuits, data licenses, and conventions.• Assisted and worked heavily with Sales, Analytics, Technical and Customer Support, and Field Service.• Integral part of departmental business planning as well as assisted in new hire training and onboarding.

• Responsible for the locating and hiring of linguists throughout the entire country and internationally, as well as training all internal hires.• Cultivated in-house department relationships, and fostered communication with company clients.• Performed cold calling, outreach, and maintained organization of the department.

• Responsible for debtor education and bankruptcy assistance for low income families aiming to stabilize finances and gain relief from financial burdens.• Organized and tracked client cases, scheduled, conducted research, and performed administrative tasks in assistance with office attorneys.• Placement through Jesuit Volunteer Corps.

-Facilitated all social media streams, promoted brand awareness, created newsletters, updated sales, database and website management, managed contracts and budgets, researched and scheduled for the department.