Christopher Rhoades Email & Phone Number

Oversee, assign, manage, direct, and improve operational activities performed by myself and my team.•Remotely install software using JAMF, Altiris and Bomgar. •Provide training and support to new hires.•Install and troubleshoot Windows XP/7/8/10 and Mac OS/X.•Image, configure, and install Dell, HP and Apple desktops/laptops. •Application deployment, maintenance, and troubleshooting.•Activation, configuration and delivery of Blackberry, Droid (tablets/phones), and iPhone/iPad.

Installed and repaired operating systems – Windows XP/7.•Supported and repaired Blackberry devices.•Installed, updated, and maintained multiple applications.•Deployed, repaired, and maintained desktop hardware.

Managed various projects in support of Green Belt initiatives.•Initiated individual and bulk software deployments for upgrades and new installs.•Coordinated and facilitated leadership meetings.•Managed, trained, and supported employees in corporate job shadowing program.•Tested, documented, and implemented new software applications.•Provided on-site and remote hardware and software support to associates.•Granted systems access to users on various applications.

Facilitated new hire and refresher training courses for multiple skill sets.•Managed new hire schedules, and tracked associate progress.•Partnered with the Design and Development team for new and existing projects.•Developed assessments to track new hire progress and provided coaching.•Communicated new initiatives to associates and provided floor support to address questions or concerns.

Studied and practiced Six Sigma processes and ideals. •Participated in certified Green Belt projects as Subject Matter Expert. •Provided trending and analysis of hardware and software.•Directed Technology Teams in support of Moves/Adds/Changes with regard to hardware needs and regional compatibility. •Composed/distributed a newsletters detailing projects and hardware changes. •Prepared/Facilitated a course to ‘Train the Trainers’ in the installation, use, and repair of new Windows 2000/XP systems. •Orchestrated and performed relocation tasks for offices and lab areas. To include installation and custom cabling of lab equipment. •Worked in multiple Operating Systems including OS/2, Windows 2k and XP.•Installed and maintained Cisco routers and switches.

Provided technical support for the operation and repair of Windows 95 and SCO-UNIX based computer systems.•Managed repair, replacement, and installation of equipment and software to multiple sites across the state.•Configured and installed servers, routers, printers, and PCs.•Built relationships with vendors to implement and/or repair products.

Provided technical support for various types of POS (Point Of Sale) equipment. •Assisted customers in repair, installation, and operation of POS terminals. •Promoted to lead/unsupervised overnight customer support position.

Telecommunications specialist, installed and operated tactical telephone switching systems. •While in Saudi Arabia for Operation Desert Shield/Storm, my unit was responsible for installing and maintaining over 300 on-site telephones as well as direct-satellite links with the United States and Germany. •Awarded the Army Commendation Medal for Desert Storm, and the Joint Service Achievement Medal for partnering with the United States Air Force during Operation Provide Comfort III.