Christopher Richards Email & Phone Number

Ensuring that staff are performing their tasks correctly, and providing discipline when necessary. Scheduling shifts, organizing training, and preparing reports that show our effectiveness to the enterprise. Ensuring that the unit meets its goals and that company policies and procedures are followed. Acting as a point of contact for staff and patients, and addressing their concerns. Managing all incoming questions and issues and ensuring that the appropriate team member is handling the issue in a timely and effective manner. Ensuring that the unit complies with regulatory standards as well as meets all delivery expectations. Creating and auditing policies and procedures for maintaining Provider data. Offering clinical and career advice to less experienced staff and representing the unit's interests to upper-level management.

Maywood, Illinois, United States

Assess how well existing systems fit the business, and identify areas for improvement. Create new systems or modify existing ones to add functionality. Ensure that new systems work as expected. Write instruction manuals and provide technical support to end users. Oversee the implementation of systems, including designing products, programming, testing, and reporting. Communicate project objectives and deliverables to business stakeholders, IT teams, and project managers. Stay up to date with industry trends and emerging technologies. Create documentation for all stages of a project.

Chicago, Illinois, United States

Evaluating current processes and identifying areas for improvement. Recommending changes: Proposing organizational changes, such as new systems or procedures. Collaborating with managers and executives to ensure changes are effective. Using SQL and Excel to analyze large data sets. Supporting business decisions with financial models Planning and monitoring, and performing variance analysis and financial analysis. Defining business requirements and reporting them back to stakeholders. Answering questions from developers and testers, and taking discrepancies back to stakeholders . Creating and implementing management plans for each project. Performing, evaluating, and communicating quality assurance at every stage of systems development. Providing guidance and instruction to junior staff members

Lombard, Illinois, United States

Planning and organizing work to achieve organizational goals, and assign work to employees based on their skills and roles. Evaluating employee performance, setting objectives, and providing rewards and incentives. Creating schedules to ensure deadlines are met and there is no downtime. Providing feedback and direction on what needs improvement. Providing regular feedback to team members to motivate them and help them improve. Handling complaints and other employee issues. Orienting and training new employees on the team's expectations and duties. Providing ongoing coaching to ensure that employees transfer knowledge and skills effectively. Communicating essential information between employees and management. Documenting performance and provide recognition and rewards for progress. Identifying opportunities for growth and development through coaching, feedback, rewards, and learning opportunities.

Downers Grove, Illinois, United States

Began as Report Specialist and was promoted to Lead within first three years.Project driven role focused on identifying problem areas, developing a plan to fix issues, and using available resources to implement solutionsAdhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.Two-time winner of Dearborn Star Award, which is used to recognize people who have developed creative solutions which result in quantifiable financial savings above $50,000Designed and built over 100 tools within Access and Excel which ran automatically and produced accurate reportsWrote procedural documentation for over one hundred and fifty tasks.Leader in educating other team members about Dental/Life/Disability insurance industry and how it operates.Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows acting as interim Supervisor.Lead team of peers through a change in departments from Operations into Actuarial.Evaluated employee performance and coached and trained to improve weak areas.Conducted more than 15 interviews and onboarded 3 employees to grow and expand my team during my tenureMeasured team performance and reported those metrics to leadership team members.Streamlined operations of multiple lines of business using accurate reporting that identified weaknesses.Built strong documentation outlining all procedures and tasks.Created our Data Dictionary which served as our guide for understanding table structure, field mapping, table joins for over 50 different libraries/tables.