Christopher Richardson Email & Phone Number

Hanover, Maryland, United States

We offer a consultative and holistic approach geared towards improving the performance of your people by developing their interpersonal skills. Through our partnership with your organization your people will build upon the VITAL SKILLS necessary to improve communication, strengthen collaboration, boost personal accountability and willingly contribute to the organization's vision and mission. • Produced and implemented the companies vision, mission and strategic plan• Created core curriculum for training and development processes• Partnered with individuals and organizations to help develop competency-based training infrastructures by leadership position• Defined and implemented strategic solutions focused on employee engagement, teambuilding and corporate collaboration• Mentor and coach individuals and leaders to accomplish breakthroughs in their personal and professional lives

• Creative director and producer of a weekly online Blog Talk Radio Show • Conducts one-on-one and group training workshops on mindset, beliefs and behavior modification for individuals• Manage website development and content i.e., overall development of webpages, verbiage and corresponding tracking tools • Monitor and supervise marketing and business aspects of radio production• Writes articles and curriculum for various regional relationship columns• Interview and manage volunteer staff• Guest speaker and content expert for 96.3 WHUR radio, women’s/men’s retreats, workshops and panel discussions• Engage and negotiate with outside vendors and potential show guest• Work closely with Sr. VP of Operations on company strategic plan

• Manage all operations and maintain profit and loss responsibility for retail customer branch • Support and grow the portfolio of customers to raise profitability by 2% within 6 months• Analyze, assess and execute on daily reports, routines and processes to improve results and behaviors• Provide leadership, insight and one-on-one coaching to team through morning huddles, daily debriefs and end of the day meetings• Generated sales in the lending portfolio to 150% of goal• Cultivate and maintain a customer focused culture within the branch achieving an exceptional branch client experience rating

Dc, Md & Va

• Analyzed and assessed current market data to determine pricing and consumer trends to deliver concise summaries to clients• Implemented marketing strategies that expanded the business base from zero to $12.4 million in 3 years• Evaluated and negotiated multiple contracts on behalf of buyers, sellers, investors, builders, and banks• Developed and maintained community partnerships• Achieved an 80% referral level by demonstrating knowledge, expertise, and trust-worthiness among past clients• Nominated and selected to participate in an eight-month professional development program to enhance leadership, supervision, and team building skills • Appointed the Prince George’s County Association of Realtors Executive Leadership Team – Evaluated the results for overall operations, established audit and compensation policies, reviewed and approved monthly financial statements, addressed legal and ethical issues, strategic planning around short and long-term goals, conducted oversight for programs and fundraising initiatives

• Developed a production team of associates that are part of the retail business banking group for clients up to $2mil in revenue• Managed a portfolio of inherited and originated credit and depository relationships, with a focus on: a) exceptional client service, and b) proactive portfolio management / credit quality through the Structured Credit Process• Analyzed and assessed the credit potential and delivered product proposals to profit and non-profit businesses booking over $1 mil in small business lending in 9 months• Demonstrated independent ability to overcome objections & problem solve, and acquire new business• Relentlessly maintained a database of prospects through territory management, cold calling, networking and leveraging spears of influence i.e., CPA's, attorney's, community leaders and other business owners for business expansion• Facilitated the sales process by collaborating with strategic partners such as treasury management, investment, leasing, merchant services and commercial card services to ensure full cross-sale penetration of client relationships

•Directed, led and motivated a direct sales force of over 350+ persons in multiple locations•Managed, mentored, trained, and developed an e-commerce staff to mass market services via the internet and other venues •Collaborated with CPA's and Benefit Brokers to develop innovations to enhance services to impact their bottom line•Provided leadership and insight on spearheading market services via multiple distribution channels•Increased customer base 2 consecutive quarters

•Responsible for building and developing the branch sales through hiring, mentoring and utilizing performance management systems and coaching staff to exceed their annual performance objectives•Directed and supervised a branch team of 5 associates to be recognized among the top centers in the region in 7-months•Managed and exceeded the banking center's daily operational needs i.e., sales and marketing goals, staffing, customer satisfaction scores•Increased retail sales by 50% in a 3-month time frame and consistently exceeded prior year’s sales by 25%•Reduced expenses by 15% by adjusting staffing requirements, and reducing unnecessary supplies•Directed staffing and administrative functions including: performance appraisals, annual performance objectives, promotions, salary recommendations, handling complex employee issues (including terminations)•Strategized a joint collaborative with community organizations and local partners to improve and enhance the quality of living for consumers in the areas of Homeownership, Small Business Ownership, Investing, and Credit Counseling

•Strong fiscal manager responsible for store operations, budgeting, scheduling, training and development of 100+ personnel•Maximized customer satisfaction and service through organizational and individual performance improvements•Critical thinker with the ability to problem solve under pressure•Recognized in 1997 by Senior Management for outstanding performance and work ethic #1 Management Trainee

•Managed and provided oversight for daily operations, training, and welfare for 30-100 Marines•Supervised and conducted joint operations with Korean Marines for a 6 month deployment

Education record

Psychology