With over eight years of experience in the auto industry, I am a customer-focused and results-oriented Lane Manager at AutoNation, the largest automotive retailer in the US. I manage daily customer service initiatives, getting customers, inspecting vehicles for damage and customer concerns, and explaining potential options and costs. I deliver outstanding service throughout the entire process, providing regular updates on vehicle and potential additional repairs that will be needed as well as costs associated.I also utilize my outstanding product knowledge to detail available service options, including preventive maintenance packages, to help keep vehicles running at optimum performance. I build positive rapports with clients to drive additional purchases and referrals. I direct daily logistics for the shop, instructing techs on repair orders and providing additional service needs to increase revenue and reduce losses. I am a strategic planner who develops and implements forward-thinking approaches to generate sales and increase profit margin. I am a practiced leader who cultivates cohesive and high-performing teams through hands-on coaching. I am passionate about delivering the best possible experience for my customers and my team, and I am always looking for new ways to improve and grow.