Christopher Ricks Email & Phone Number

New York, United States

Continue to build and support traffic management operations within New York and for the WSP Mobility Operations.

Aurora, Colorado, United States

Current experience in the industry entails managing the PHA E-470 TMC and Safety Service Patrol contract, Fleet Management, Head of PHA Safety Committee, Roadway Property Damage Processing and Claims, and Developer of PHA Standard Operating Procedures. In this role, the primary function is the implementation of technology advancements and traffic engineering initiatives required for support of active traffic management on the E-470 Tollway, management of the TMC and Safety Service Patrol… Show more Current experience in the industry entails managing the PHA E-470 TMC and Safety Service Patrol contract, Fleet Management, Head of PHA Safety Committee, Roadway Property Damage Processing and Claims, and Developer of PHA Standard Operating Procedures. In this role, the primary function is the implementation of technology advancements and traffic engineering initiatives required for support of active traffic management on the E-470 Tollway, management of the TMC and Safety Service Patrol contract and activities, ITS implementation/inspections, and tolling operations. This position also incorporates the development of proactive traffic management that is used by this center to document traffic operations, traveler information, ITS operations, and incident management activities. Currently other activates include reporting, processing, and collections from any roadway incidents that cause damage to E-470 property, Head of the PHA Safety Committee and safety training, fleet management as it pertains to purchasing, selling, monitoring, and maintaining of the 47 fleet vehicles within PHA's inventory, and facility management of all buildings, toll equipment, and capital facility projects for E-470.Guest speaker for the IBTTA Maintenance, Engineering & Roadway Operations Workshop 2022 - Weathering the Storm (Incident Management Planning for Adverse Weather) Show less

Hauppauge, New York, United States

As the Program Manager, responsibilities include overseeing and ensuring the delivery of services that support the day-to-day operations that includes:o The development and incorporation of program deliverables that were established in the proposal of the NYSDOT DOT proposal.o Creation and implementation of performance matrixes that provide critical data on the current needs of the operation, performance of staff, future innovation, and operational achievement.o Creation and… Show more As the Program Manager, responsibilities include overseeing and ensuring the delivery of services that support the day-to-day operations that includes:o The development and incorporation of program deliverables that were established in the proposal of the NYSDOT DOT proposal.o Creation and implementation of performance matrixes that provide critical data on the current needs of the operation, performance of staff, future innovation, and operational achievement.o Creation and development of the TMC’s online Knowledge Center platform that incorporates an employee training program with a defined focus on overall structure and methodology. This includes production of enhanced training materials that accurately reflected real-world operations strategies and guidelines.o Defining and incorporation of a Quality Assurance/Quality Control (QA/QC) process that can rapidly identify potential concerns within the operation.o Development of in-depth Standard Operating Procedures (SOPS) to ensure a consistent operational approach.o Incorporation of a TIM Program that includes yearly re-certification in SHRP2 training.o Implementation of monthly status update reports that provide in-depth matrixes of operational growth.o Consistent communication and interaction with the to guarantee client satisfaction.o Coordination of field equipment diagnostic, maintenance and repair including inspection and supervision of work, as per maintenance contract provisionso Extensive experience in implementing and management of ramp metering operationso Creation and management of work orders for all sub-contractors as it pertains to ITS device maintenance and implementation.o Management of budgeting and invoicing for all components of TMC operations, sub-contractor contracts, and operational expenses. Show less

Ankeny, Iowa, United States

Traffic Management Center Project Manager – Iowa Statewide TMCAs the Program Manager, the primary duties intel overseeing and directing the delivery of services which support the day-to-day operations that includes: • The development and incorporation of program deliverables that were established in the proposal of the Iowa DOT proposal. • Advanced performance matrixes that provide critical data on the performance of staff and operational… Show more Traffic Management Center Project Manager – Iowa Statewide TMCAs the Program Manager, the primary duties intel overseeing and directing the delivery of services which support the day-to-day operations that includes: • The development and incorporation of program deliverables that were established in the proposal of the Iowa DOT proposal. • Advanced performance matrixes that provide critical data on the performance of staff and operational achievement.• Creation and development of the TMC’s training program overall structure and methodology. Producing enhanced training materials that accurately reflected real-world operations strategies and guidelines. • Defining and incorporation of a Quality Assurance/Quality Control (QA/QC) process that can rapidly identify potential concerns within the operation. • Development and incorporation of in-depth Standard Operating Procedures (SOPS) to ensure a consistent operational approach. • Incorporation of a TIM Program that includes yearly recertification in SHRP2 training. • Implementation of weekly and monthly status update reports that provide in-depth matrixes of operational growth and potential areas of improvement. • Consistent communication and interaction with the client to guarantee satisfaction. • Production of monthly Risk Management Plans and Staffing Management Plans to ensure all risks are identified and staffing is up-to-standards of Iowa DOT Management. Show less

Greater Denver Area

As the Operations Manager of the Traffic Management Center (TMC) and Safety Service Patrol (SSP), duties included the guidance and influences of services that included: • Managing all contractual obligations for the TMC and SSP as it pertained to any traffic management obligation. • Creation and development of the TMC and SSP’s training program overall structure and methodology. Producing enhanced training materials that accurately reflected real world operations strategies and… Show more As the Operations Manager of the Traffic Management Center (TMC) and Safety Service Patrol (SSP), duties included the guidance and influences of services that included: • Managing all contractual obligations for the TMC and SSP as it pertained to any traffic management obligation. • Creation and development of the TMC and SSP’s training program overall structure and methodology. Producing enhanced training materials that accurately reflected real world operations strategies and guidelines. • Defining and incorporation of a Quality Assurance/Quality Control (QA/QC) process that can rapidly identify potential concerns within the operation. • Incorporation of a TIM Program that includes yearly re -certification in SHRP2 training. • Development of in -depth Standard Operating Procedures (SOPS) to ensure a consistent operational approach. • Incorporation of employee incentive programs to raise the quality of work and recognize high performers within the operation. Show less

Raleigh-Durham, North Carolina Area

Currently the Senior Analyst/Special Projects Manager with the Atkins ITS Division and is part of the management team responsible for operations of the Statewide Operations Center with NCDOT. I have over 18 years of experience managing people and teams and 5 years of experience in traffic management operations which include: Planning, Leadership, Technology, and Training.As the Senior Analyst, responsibilities include: Lead coordination efforts with internal/external partners to deliver… Show more Currently the Senior Analyst/Special Projects Manager with the Atkins ITS Division and is part of the management team responsible for operations of the Statewide Operations Center with NCDOT. I have over 18 years of experience managing people and teams and 5 years of experience in traffic management operations which include: Planning, Leadership, Technology, and Training.As the Senior Analyst, responsibilities include: Lead coordination efforts with internal/external partners to deliver effective response and traffic mitigation strategies for construction projects across NC.Provide analytics via producing codes and database alterations using SQL to generate results.Enhance performance measurement by defining key metrics, developing the tools and processes to capture and assess data, and by assuring the delivery of reports that reflect overall operations and individual operator performance.• Direct the activity of training personnel while leading the continuous growth of the training program including the production of new materials and delivery of consistent, high-quality training.• Coordinate the integration of new systems and devices while developing new strategies that enhance their use and overall effectiveness in daily operations.Leverage decisions based on trend and statistical analysis performed on all operational data and help to provide forecasting the impact on future decisions. Compiling and updating the Statewide Detour Database within ArcGIS by creating shapefiles, layers, and updating critical attributes.Provides assistance on all Visual Basic, C++, and Python scripting needs as it pertains to all analyses of operational performance. Use of GIS Technology to conduct corridor analysis, pedestrian safety studies and accident analysis for NCDOT Statewide Traffic Center.Create GIS Databases, Layers, Shape Files, and Models as they relate to traffic operations, traveler information, and incident management across the state of North Carolina Show less

Oversaw the daily operations of the cleaning business that maintains a customer base of 200 plus clients. I was in charge of 28 employees and 3 assistant managers. Daily duties involved: Routing and dispatching teams, consultations with new clients, quality inspections, employee training, maintaining staffing levels, PNL control , efficient routing of teams and resolving customer issues.

Raleigh-Durham, North Carolina Area

Added corporate catering business to existing restaurant concept by developing and implementing systems and standards for catering and through extensive marketing and ensuring a quality product for every order. During my four years, I helped maintain a customer base of more than 90 customers new customers. Daily activities include marketing, design of promotional material , invoicing, product design, and supervision and tracking of catering orders from order to delivery.

Collected field GPS coordinate data and merged with currently available GIS data to create maps on topics such as: Defending California Old Growth against the Bark Beetle, Angeles National Forest Wilderness Zones, Illegal Spur Roads affects on ANF OHV, Submission to Congress for boundary change of Pleasant View Ridge Wilderness, Overall effects of Apiary sites in the Angeles National Forest, and Illegal Campsites in the Sheep Mountain Wilderness. Other tasks included trail maintenance and… Show more Collected field GPS coordinate data and merged with currently available GIS data to create maps on topics such as: Defending California Old Growth against the Bark Beetle, Angeles National Forest Wilderness Zones, Illegal Spur Roads affects on ANF OHV, Submission to Congress for boundary change of Pleasant View Ridge Wilderness, Overall effects of Apiary sites in the Angeles National Forest, and Illegal Campsites in the Sheep Mountain Wilderness. Other tasks included trail maintenance and construction, revegetation and restoration of burn zones, and inventory of wilderness areas and campsites. Although I am not currently working full time with US Forest Service, I have maintained contact with my workgroup and continue to work on the previously listed projects, and other projects as needed Show less

Overall duties consisted from obtaining and maintaining our entire customer based while generating a wider range of customers. We maintained an average of one hundred and thirty thousand plus in monthly sales for the last fourteen months of my tenure.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate Of Arts And Sciences (Aas), Geographic Information