Christopher Riddle Email & Phone Number

• Create and maintain Jenkins pipelines using Groovy and Python backend• Solve escalated customer issues using advanced troubleshooting of clients logs, Docker container logs on Linux servers, and PostgresSQL. • Create and track defect reports for the Research and Development organization. • Perform software upgrades on server appliances hosted in Google Cloud Platform and Amazon Web Services. • Interface with Product Management to align product design with customer expectations.

Texas, United States

Decatur, Texas, United States

Delivered operational management information by collecting, analyzing, and summarizing operating and engineering data and trends. Oversaw organization’s PeopleCloud Customer/Unite Platform and Created AWS Workspaces, EC2 Instances, and Redshift issues, including Matillion. Coordinated issues between multiple departments to resolve customer issues quickly. Coordinate with teams across the globe to ensure that issues are continuously worked to a resolution across time zones. Confirmed defects and writing documentation for developers as well as delivered effective solutions as needed. Developed and maintained the support proactive alert system, a custom Java application to streamline redundant support tasks (e.g. password changes, IAM access keys, common API calls). Created a Java GUI RESTful application for use by the support department.Key Contributions:• Established Harmony Email Marketing Platform using MySQL, Impala, Hive, Oracle databases, and Red Hat Linux.• Formulated Shell scripts to scan multiple different log files and support information regarding emerging issues, i.e. scan 10 application servers, and 18 email pipeline servers depending on what keywords were used at initial stages.• Evaluated and prevented client downtime by utilizing CloudWatch and Kibana to monitor logs.• Developed a custom Java application to automate redundant tasks for the support team.

Manual and automated software testing on multiple platforms (Linux, Solaris, Windows, and OpenVMS). Tested products in an AJAX web based UI, JavaFX applet, and command line Java interfaces. Responsible for writing, maintaining and executing all test plans and test cases.Tools utilized include Request Tracker, Testlink, and Microsoft Visual Studio Team Edition (IDE and Test Manager).Responsible for the set up of Microsoft Team Foundation Server and conversion/import of all data from existing freeware tools.

Environment: ASP.NET 2.0, C#, SQL Server 2003/2005 Team Size: 15 members in India and US (Texas and Virginia) Description: Web Application DeveloperActive participation in architecture and design decisions as part of the complete life cycle, from requirement gathering through product deployment.Development in C# (.NET), JavaScript, ASP.NET, in a custom AJAX framework using MS SQL.Integral member of multi-national geographically dispersed developmental team, coordinating with members around the world.

Lead support and service for both employees and customers.Trained technicians on proprietary software and Solaris operating system administration.Developed procedures and tutorials to reduce redundancy and increase productivity.

Environment: ColdFusion, SQL Server 2003Team Size: ThreeDescription: Web Application Developer Designed and developed user interfaces in ColdFusion, HTML, JavaScript, and MS SQL.Worked with clients on desired interface and developed to client specifications.

Team Size: 17 to 103 Description: Web Developer ; Senior Support in Applications, Analysis, Training, and Team LeadershipCreated and managed the online knowledgebase including the back-end database using ColdFusion and MS SQL.Coordinated various aspects of web applications, product enhancements, and development of training material.