Christopher Riley Email & Phone Number

With over 10 years of experience in IT support, I am a passionate and proactive IT Support Analyst who strives to provide excellent customer service and technical solutions. I have a strong background in Office 365 administration, break-fix, tier 2 help desk support, and network and server management.As an IT Support analyst, I am responsible for providing support for software and hardware issues, setting up hardware and accounts for new hires, managing and maintaining the local on-site network and servers, and implementing various IT projects. I have successfully planned and executed the move and setup of IT equipment for office relocation, configured the new network, VLANs, firewall rules, and DNS, and set up and managed Hyper-V servers, On-Prem license server, digital signage software, and VOIP. I have also utilized change management for special projects, documented changes to local infrastructure and network, and administered Microsoft 365 systems. I have demonstrated my skills in problem-solving, communication, collaboration, and innovation throughout my role.

Listed skills include Customer Satisfaction, Microsoft Office, Merchandising, Customer Service, and 25 others.