Training development and implementation for Philips CT systems. Global Technical Support Engineer for Philips CT systems. Return parts testing and EvaluationQuality Assurance of complete systems and partsSystem Evaluations for end users

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• Serviced over 50 Medical Imaging devices with a value over $1.1 Million in contracts.• Installed all Brilliance CT, Ingenuity and ICT scanners in East Texas area.• Provides 24x7 emergency service, repairs, and scheduled planned maintenance as requested by end users.• Perform Remote Troubleshooting through Remote Access Services. • Installs and configures Radiology CT Diagnostic Imaging Scanners at customer sites to interact with Hospital PACS/HIS systems, filming options, System Networking and remote send of information for Radiologists. • Proficient on Philips ICT, Ingenuity CT, Brilliance CT Line, MX 8000 Multi-slice, Omni-pro Workstations, MX-View Workstations, Picker and Marconi PQ Single slice Scanners, and Acqsim CT Oncology Scanners.• Trained on General Electric CT 1x to 3x systems.• Interacting with MedRad Injectors, LAP Lasers and other outside venders. • Working knowledge of Windows platforms, DOS, and UNIX. • Working knowledge of Microsoft Office and Photoshop 12.• Prepares informational reports on functionality of systems.• Maintains inventory of spare parts for use in the repair and maintenance of the installed base.• Promotes service contracts to customers. • Provides instrument and sample preparation training to customers.• Documentation of service calls history and system performance reports.• Communicates and documents customer feedback to appropriate departments. • Promotes Customer Focused Team concepts.• Prepares and maintains logs and reports of daily activity. • Promotes new equipment information, Upgrade options and performance improvements to customers and informs Sales Department with information.• Maintains Company issued Vehicle, American Express card, Tools and Test Equipment.• Assists with training of new personnel and biomedical engineers. • Strong communication skills.

•Telephone and Network support for Philips Technical Center, Field Service Engineers and end users.•Configuring and troubleshooting of workstations, UNIX Sparta station 5, and server/client systems.•Complete disposition forms for nonconforming material and rework materials.•Performing Quality Assurance checks on upgrade kits and final configured products.•Packaging of product for shipments.