As an Operations Analyst, I provide comprehensive mainframe operations and client server systems support. I also execute batch processing, job abend resolution, perform optimization and performance testing as well as provide technical support for incident response. I am responsible too in implementing, maintaining and securing environment. Additionally, I analyze systems issues and provide technical support to end users on complex issues regarding computer operations and networks, error messages, transactions, system status, and downtime procedures.Here, I trained, mentored, and motivated a team of computer operators to complete daily tasks, enabling them to support company operations by coordinating technical operations. I also coordinated data collection and analysis processes to provide management staff with detailed operations reports, and to facilitate data processing for other operations. Furthermore, I researched, developed, and recommended technical alternatives utilizing advanced technology to support functional requirements and problem resolution. In line with this, I recommended systems modifications which reduced problems and increased productivity by streamlining processes, and addressing systems performance issues.

As an Operations Analyst, I provide comprehensive mainframe operations and client server systems support. I also execute batch processing, job abend resolution, perform optimization and performance testing as well as provide technical support for incident response. I am responsible too in implementing, maintaining and securing environment. Additionally, I analyze systems issues and provide technical support to end users on complex issues regarding computer operations and networks, error messages, transactions, system status, and downtime procedures.Here, I trained, mentored, and motivated a team of computer operators to complete daily tasks, enabling them to support company operations by coordinating technical operations. I also coordinated data collection and analysis processes to provide management staff with detailed operations reports, and to facilitate data processing for other operations. Furthermore, I researched, developed, and recommended technical alternatives utilizing advanced technology to support functional requirements and problem resolution. In line with this, I recommended systems modifications which reduced problems and increased productivity by streamlining processes, and addressing systems performance issues.

As an Operations Analyst, I coordinated systems operation analyses for Ford Motor Company to identify key areas of business systems performance, and develop systems enhancements to improve performance. I also managed operational processes including batch monitoring, abend resolution, copying production datasets, and monitoring IMS performance. In addition, I maintained computer-related hardware and other operations area’s peripheral equipment. Some of my notable contributions include maintaining a continuous production level and consistently meeting service level agreements by monitoring system operations, and improving performance as needed. I also established and maintained effective working relationships with colleagues and management to facilitate enhancements to company systems which allowed staff to better utilize company systems.

As a Technical Systems Analyst, I coordinated technical and operations support to Daimler Chrysler’s computer systems users. I also managed business critical computer operations focusing on completing complex computer-based operations as needed. Moreover, I completed data entry and analysis processes to enable staff to complete complex analyses of project data.I am proud of utilizing a series of systems to facilitate the collection and analysis of project data in an effort to accelerate project completion times. I also conducted analyses of various data sets using industry leading technology to uncover specific issues, and develop effective resolutions. Similarly, I implemented standard operating procedures for computer use processes focusing on providing staff with streamlined methods of requesting and utilizing operations support to improve project performance.

As an Operations Analyst, I improved operations performance for Ford Motor Company through a wide range of activities such as projecting long-term requirements, performing weekly maintenance, and ensuring online availability.