Christopher Ritter Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Detroit, Mi, Us

Detroit, Mi, Us

● Appointed to assist in the building out of a streamlined process for the company’s new line of business● Efficiently communicate official bank responses through different regulatory agencies (CFPB, BBB, Attorney General’s, FDIC) bringing forth a knowledge of compliance laws and regulations● Test and offer enhancements to current salesforce through real time experience ● Maintain a heavy pipeline of varying cases meeting internal SLA deadlines

Detroit, Mi, Us

● Pioneered our first technology customer support after going live with single sign on technologies● Spearheaded reporting on mortgage wide trend effecting a huge consumer base, offering live updates as needed upon senior leader requests● Fostered a weekly quality control report and presented findings to third party servicer/upper management● Prepare and present quantitative and qualitative reports, with track information and measure results against standard metrics and trends● Analyze, research, and support daily problem resolution for escalated customer issues

Charlotte, North Carolina, Us

● Responsible for implementing new process’ and systems by applying critical thinking and problem solving skills to meet the new Truist investment daily demands● Supporting Financial Consultants and Sales Associates meet client needs timely while communicating effectively through multi-tasking phone, email and document queues● Involved in day to day operations within assigned functional operation teams under direction of the supervisor/manager● Prepare, review and apply monthly operational reports essential to client brokerage account values● Thoroughly communicate with trade desk on appropriate items needed to open and maintenance accounts

Charlotte, North Carolina, Us

● Fulfilled 17 million USD in orders on a local and national level ensuring product is ordered correctly as sold to be delivered in a timely manner to customer satisfaction over the span of a project life cycle and changes● Processed, tracked and created customer/vendor invoices daily for our accounting department to send out billings ● Constant communication between the rep, our manufacturing warehouse and other company departments to meet in house and client needs promptly, starting 6 months to a year before the final product is delivered● Publish weekly reports in GDrive reflecting allotted inventory and projected billings for the month that are critical to the company’s bottom line projections ● Developed lease packets for the sales rep, matching lease language singed by customers

Fort Mill, Sc, Us

● Fast tracked to Senior Sales Agent by exceeding center sales numbers and inbound conversion percentage ● Implemented personal goals through weekly coaching to improve sales pitch● Efficiently turned over a heavy load of inbound phone calls daily to meet sales and customer needs