Christopher Rivera Email & Phone Number

United States

- Create Win10 22H2 Image. - Create VM and prepped VM using vSphere.- Create machine Catalog, Delivery group and spun up VM for users using Citrix studio.- Program phones for deployments.- Batch scripting and PowerShell to automate software deployments.- Patch machines that pass 45 to 60 days vulnerabilities.- Use manage engine Endpoint Central to remote in machines, push software deployments, created software deployments, patch machines, created custom groups and create/run custom scripts.- Manage and delegate ticketing queue to ensure tickets are completed effectively and efficiently.- Assist with managing Desktop Team.- Manage repository for our software installations.

Canandaigua, New York, United States

- Imaged Dell and HP Desktops and laptops.- Established and documented installations steps for software installations, imaging and inventory. - Maintained 27 Branches all over Rochester region and two headquarters.- Managed and delegated ticketing queue to ensure tickets are completed effectively and efficiently.- On-call after hours (on a rotation every week).- Managed Computers and User groups in Active Directory.- Set up and deployed new workstations.- Reached out to Vendor for ATM repair.- Created basic commands to reboot/ping ATM through vision.

280 Broadway

- Imaged Desktops and laptops using Clone-Zilla. - Troubleshoot users that called the help desk or showed up in person- Completed tickets in a timely manner (Made sure SLA good) - Used Active Directory to manage user accounts and machines.- Maintained Manhattan, Bronx and Brooklyn boroughs together.- Assisted networking team upgrade their switches.

130 W Kingsbridge Rd, Newyork

- Re-image Dell and HP computers to Window 7 enterprise.- Deploy Computers to users.- Cable management.- Assign tickets and I complete incoming tickets.- Track Switch port connection by using a ‘Fluke’. - Manage inventory. - Complete RFC. - Learned how to use Active Directory, Mtools and Dbatt.- Trouble shoot computers,printers and monitors.- Remove hard drives.- Configure the Bios.- Build racks.- Fix outlook issues.

Associate'S Degree, Computer Science, 3.25

- Studied Computer Hardware. - Studied Computer Programming. - Improve networking with people. - Improve working with variety of people.

Bachelor'S Degree, Computer Information System, 3.35

- Studied Computer programming. - Studied Computer hardware and Software. - Proficiency using Microsoft Office. -Improve networking.