Christopher Rivera Email & Phone Number

Pittsburgh, Pennsylvania, United States

Greensburg, Pennsylvania, United States

• Provides support for employee workstations and various software usedthroughout the company
• Administrator for Office365 accounts and Microsoft Office products
• Assists employees with manufacturer websites and creates new user accounts
• Manages Active Directory accounts and Group Policies
• Creates accounts for CDK Global and provides support for application issues
• Manages phone system and users via Cisco Unified Call Manager

Virginia Beach, Virginia, United States

• Would troubleshoot the technical problems of web hosting customers such assoftware integration, FTP, website builders, and email configuration throughinbound calls, chats, and tickets
• Responded quickly with a sense of urgency, provided empathy when neededto provide excellent customer service
• Promoted from Tier 1 to Tier 1 Expert Technical Support Specialist
• Provided Technical Support using Zendesk ticketing system
• Tier 1 Ambassador - Trained and mentored new team members to presenta general overview of the tasks relating to the position and ensure that theemployee uses the correct work methods and processes

Export, Pennsylvania

 Train new employees on standards and procedures. Receive and correctly process prints and work orders. Inspect and test components, assemblies, and power tools for to ensure end user safety and work flow. Build containers and pack parts in accordance with detailed packing specifications. Assure the quality of finished products by recognizing and.

North Huntington, Pennsylvania

 Provided customer service by directing individuals to items and answering questions. Updated and managed computer inventory systems for departments.

New Stanton, Pennsylvania

 Trained new employees on procedures, customer service, and sales techniques. Completed all point of sale opening and closing procedures, including counting of the cash register. Priced merchandise, stocked shelves and took inventory of supplies.