Customer Service Supervisor
CurrentManage staffs task daily, provide weekly rosters, communicate to clients, reporting to managers
Oct 2017 - Present
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Christopher Rivera Email & Phone Number
Bachelor of Information Technology Graduate at Melbourne Polytechnic | Interested in Computer Networking Jobs | Technical Support Specialist | Actively Looking for a job
at
IKON Services Australia Pty Ltd
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✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Bachelor of Information Technology Graduate at Melbourne Polytechnic | Interested in Computer Networking Jobs | Technical Support Specialist | Actively Looking for a job
Location
Sunshine North, Victoria, Australia
Company size
Who is Christopher Rivera? Overview
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Quick answer
Christopher Rivera is listed as Bachelor of Information Technology Graduate at Melbourne Polytechnic | Interested in Computer Networking Jobs | Technical Support Specialist | Actively Looking for a job at IKON Services Australia Pty Ltd, a with 76 employees, based in Sunshine North, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Christopher Rivera.
Christopher Rivera previously worked as Customer Service Supervisor at Ikon Services Australia Pty Ltd and Technical Support Specialist at Concentrix. Christopher Rivera holds Bachelor'S Degree, Information Technology from Melbourne Polytechnic.
Company email context
Email format at IKON Services Australia Pty Ltd
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IKON Services Australia Pty Ltd
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Profile bio
About Christopher Rivera
Dedicated and experienced Technical Support Specialist with a proven track record of providing exceptional assistance to customers worldwide. I have successfully handled a diverse range of international products, including AT&T, Epson Printer, Microsoft Outlook, and Virgin Media products from Ireland. My expertise lies in troubleshooting technical issues, resolving customer inquiries, and ensuring customer satisfaction through effective communication and problem-solving skills. Driven by a passion for delivering top-notch customer service, I approach every interaction with a positive attitude and a solution-oriented mindset. My dedication to customer satisfaction, paired with my technical expertise, allows me to address customer issues effectively and foster strong, lasting relationships.I am excited about leveraging my skills and experience to contribute positively to any customer service-oriented role. Open to new challenges and opportunities, I am confident in my ability to provide exceptional support and uphold the reputation of the brands I represent.
Current workplace
Christopher Rivera's current company
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Ikon Services Australia Pty Ltd
4 roles
Christopher Rivera work experience
A career timeline built from the work history available for this profile.
Technical Support Specialist
• Provided Tier 1 IT support to non-technical internal users through desk-side support services.• Conducted in-depth product and issue resolution research to address customer concerns.• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, Cellular, Home Phone, and Television.• Assisted customers in identifying issues and explained solutions to restore service and functionality.
Jan 2016 - Feb 2017
Technical Support Specialist
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.• Stay current with system information, changes and updates.• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.• Handle customer requests for payments, activations, upgrades and other services.
Aug 2014 - Jan 2016
Technical Support Specialist
• Identify and escalate priority issues per Client specifications.• Accurately process and record call transactions using a computer and designated tracking software.• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
Mar 2014 - Jul 2014
Team & coworkers
Colleagues at IKON Services Australia Pty Ltd
Other employees you can reach at ikonservices.com.au. View company contacts for 76 employees →
JC
Joshua Chittleborough
Colleague at Ikon Services Australia Pty LtdCarlton, Victoria, Australia
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PG
Prakash Ghimire
Colleague at Ikon Services Australia Pty LtdSydney, New South Wales, Australia
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AA
Amit Adhikari
Colleague at Ikon Services Australia Pty LtdMelbourne, Victoria, Australia
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MH
Michael Hoang
Colleague at Ikon Services Australia Pty LtdGreater Melbourne Area, Australia
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AB
Anil Bhattarai
Colleague at Ikon Services Australia Pty LtdAustralia
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SN
Sarah Ngo
Colleague at Ikon Services Australia Pty LtdMelbourne, Victoria, Australia
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DB
Dale Buckmaster
Colleague at Ikon Services Australia Pty LtdGreater Sydney Area, Australia
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IF
Ian Fielder
Colleague at Ikon Services Australia Pty LtdWollongong Area, Australia
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JM
Jayden Mcdonald
Colleague at Ikon Services Australia Pty LtdCarlton, Victoria, Australia
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GT
George Tahan
Colleague at Ikon Services Australia Pty LtdGreater Melbourne Area, Australia
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Joshua Chittleborough
Colleague at Ikon Services Australia Pty LtdCarlton, Victoria, Australia
View →
PG
Prakash Ghimire
Colleague at Ikon Services Australia Pty LtdSydney, New South Wales, Australia
View →
AA
Amit Adhikari
Colleague at Ikon Services Australia Pty LtdMelbourne, Victoria, Australia
View →
MH
Michael Hoang
Colleague at Ikon Services Australia Pty LtdGreater Melbourne Area, Australia
View →
AB
Anil Bhattarai
Colleague at Ikon Services Australia Pty LtdAustralia
View →
SN
Sarah Ngo
Colleague at Ikon Services Australia Pty LtdMelbourne, Victoria, Australia
View →
DB
Dale Buckmaster
Colleague at Ikon Services Australia Pty LtdGreater Sydney Area, Australia
View →
IF
Ian Fielder
Colleague at Ikon Services Australia Pty LtdWollongong Area, Australia
View →
JM
Jayden Mcdonald
Colleague at Ikon Services Australia Pty LtdCarlton, Victoria, Australia
View →
GT
George Tahan
Colleague at Ikon Services Australia Pty LtdGreater Melbourne Area, Australia
View →
1 education record
Christopher Rivera education
FAQ
Frequently asked questions about Christopher Rivera
Quick answers generated from the profile data available on this page.
What company does Christopher Rivera work for?
Christopher Rivera works for IKON Services Australia Pty Ltd.
What is Christopher Rivera's role at IKON Services Australia Pty Ltd?
Christopher Rivera is listed as Bachelor of Information Technology Graduate at Melbourne Polytechnic | Interested in Computer Networking Jobs | Technical Support Specialist | Actively Looking for a job at IKON Services Australia Pty Ltd.
Where is Christopher Rivera based?
Christopher Rivera is based in Sunshine North, Victoria, Australia while working with IKON Services Australia Pty Ltd.
What companies has Christopher Rivera worked for?
Christopher Rivera has worked for Ikon Services Australia Pty Ltd, Concentrix, Teleperformance, and Stream Global Services.
Who are Christopher Rivera's colleagues at IKON Services Australia Pty Ltd?
Christopher Rivera's colleagues at IKON Services Australia Pty Ltd include Joshua Chittleborough, Prakash Ghimire, Amit Adhikari, Michael Hoang, and Anil Bhattarai.
How can I contact Christopher Rivera?
You can use AeroLeads to view verified contact signals for Christopher Rivera at IKON Services Australia Pty Ltd, including work email, phone, and LinkedIn data when available.
What schools did Christopher Rivera attend?
Christopher Rivera holds Bachelor'S Degree, Information Technology from Melbourne Polytechnic.
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