Christopher Roberts Email & Phone Number

George Hotel Frome

A town central twenty eight bedroom hotel situated in Frome - Somerset. With a separate conference and events Hall.

Cheltenham

After two successful years at The Falkland Arms, I took an internal transfer to Tailors Eating House Cheltenham.

Great Tew

General manager at The Falkland Arms in Great Tew. Winner of wadworths best newcomer award 2018.36 percent growth in our first year at The Falkland Arms.

Nation Wide

Supervision of customer service during shift, including dealing with complaints and managing the delivery of quality service.Managing all cash transactions and purchases including banking, balancing and controlling staff floats.In charge of stock control including ordering, deliveries, stock counts and controlling daily stock levels. Participating and presenting monthly staff meetings.Controlling all service of alcohol to ensure regulations are followed.Completing and updating all staff rotas on a weekly basis.In charge of all cellar management processes such as line cleaning, stock rotation and ensuring levels of stock are maintained.Kitchen management including due diligence checks, supervision of chefs and managing food safety and quality.Site P&L, ensuring the business is reaching and exceeding its targetsStaff development meetings and reviews.Responsible for staff inductions including training and ensuring new starters follow all company policies and procedures.

Big Jax - Cleethorpes

Staff management Daily running of the bar / restaurant Liaising with sister companies Managing all transactions (banking, cash, PDQ and floats) Recruitment / training Cellar management ( line cleaning, cask management) Stock control Marketing Monitoring profitability and performance Staff volumes/ Rota control

The Stag At Redhill - Alcester

Supervision of staff during shifts Dealing with the day to day running of the hotel Managing all transactions (banking, cash, PDQ and floats) Holding Staff meetings and training sessions Hiring and training of staff Customer feedback Cellar management ( line cleaning, cask management Both liquor and food stocks (counting and ordering) In and out of house reliefs (relief manager)

The Pen & Parchment - Stratford Upon Avon

Supervision of customer service during shift, including dealing with complaints and managing the delivery of quality service Managing all cash transactions and purchases including banking, balancing and controlling staff floats In charge of stock control including ordering, deliveries, stock counts and controlling daily stock levels Participating and presenting monthly staff meetings Controlling all service of alcohol to ensure regulations are followed Completing and updating all staff rotas on a weekly basis In charge of all cellar management processes such as line cleaning, stock rotation and ensuring levels of stock are maintained Kitchen management including due diligence checks, supervision of chefs and managing food safety and quality Responsible for staff inductions including training and ensuring new starters follow all company policies and procedures

The Pen & Parchment - Stratford Upon Avon

Ordering and stock management Staff training and recruitment Cook off and menu training throughout the division Food safety and kitchen standards Staff incentive and rewards schemes Rota planning EHO and in house auditing, involving food safety, standards and safety of the workplace. Responsible for staff hiring and training

The Gloucester Arms - Penrith

In charge of stock management including deliveries, stock counts and stock levels Supervising cash transactions such as banking, floats and purchases for the business Designated key holder, responsible for the security and welfare of the building this involved making sure the pub was secured at all times. Responsible for new staff, introducing them into the business and training them to deliver a quality service whilst meeting company policies.

Engineering

Education record