Christopher Rodriguez Email & Phone Number

United States

New York, Ny, Us

Executive IT Support:•Delivered personalized, hands-on IT support to C-level executives, ensuring their devices (laptops, desktops, mobile devices) were fully operational and secure.•Managed and resolved technical issues related to software, hardware, and network connectivity promptly to minimize downtime for executives.•Assisted with the setup, configuration, and maintenance of secure VPNs, email accounts, and other executive-specific software applications.•Provided on-site and remote support during critical meetings and presentations to ensure flawless execution.Systems Analysis:•Analyzed, designed, and implemented IT systems and processes to enhance operational efficiency and meet business objectives.•Collaborated with cross-functional teams to evaluate and integrate new technologies into the existing IT infrastructure.•Developed and maintained comprehensive documentation for system configurations, procedures, and troubleshooting guidelines.Audio/Visual (AV) Support:•Managed the setup, operation, and troubleshooting of AV equipment for executive meetings, conferences, and corporate events, including video conferencing systems, projectors, microphones, and sound systems.•Ensured seamless integration of AV technologies with existing IT systems, providing high-quality audio and video experiences.•Trained executives and staff on the use of AV systems, promoting self-sufficiency and reducing the need for support during routine operations.Coordinated with vendors and service providers to maintain and upgrade AV equipment as needed.Customer Service & Training:•Provided exceptional customer service, ensuring a positive experience for executives and staff with all IT and AV interactions.•Conducted training sessions for end-users on new systems, software applications, and AV equipment, enhancing overall technical proficiency within the organization.

New York, Ny, Us

• Provide hands on support to business critical end-users. • Enforce desktop standards and security. • Handle end user support request via a hotline • Assist in the training of helpdesk personnel and other technicians. • Respond to incidents in a timely manner to minimize impact to the users. • Install and configure applications. • Provide Tier 2 IT support for end-user computing devices. • Respond to incidents and requests within a ticketing system, providing resolution within a complex, fast-paced business environment. • Deploy and troubleshoot end user computing devices including laptops, desktops, printers, and wireless devices. • Install, configure, and troubleshoot supported operating systems, Microsoft Office, Adobe Creative Suite, and Internet browsers. • Configure and support remote users including VPN client and connectivity. • Provide customer training on systems and technology to users and, as needed, prepare and distribute instructional documentation to users. • Comply with and support ITIL change-incident-problem management processes and work instructions. • Troubleshoot incidents and fulfill requests in accordance with departmental standards. • Adhere to Desktop processes, procedures, policies, and job aids. • Interact with business end-users, Service Desk, engineering, IT Information Security, technology stack management, vendors and technology providers. • Staff walk-up support kiosk. • Handle projects assigned by management. • Work independently on day-to-day operations. • Perform related work as assigned.

New York, Ny, Us

• Answer hotline calls from NY Times employees, freelancers, and contractors worldwide and create tickets • Adhering to all current policies and procedures. • Utilize Active Directory to create and modify account throughout organization.. • Modify Google accounts and Apps • Troubleshoot and resolve technical and functional issues via phone, email, and remote using available resources. • Manage and troubleshoot VPN accounts throughout organization. • May respond to worksites on an exceptional basis to resolve problems unable to be resolved remotely. • Remotely complete software installation, modification, and deletion requests using JAMF/Altiris • Utilize call tracking management software to create, resolve and/or escalate technical issues. • Manage software to communicate and configure client’s accounts. (Slack, Cisco Unified/Jabber, Webex, Google, Citrix) • Serve as the central point of contact for all technical issues. • Document standard operating procedures as requested. • Identify and improve processes and procedures that can improve the customer experience • Assist in the training of less experienced staff members • Perform related work as assigned.

Hicksville, New York, Us

• Answer incoming Information Technology calls in a courteous and timely manner. • Discusses problems and requests with users, evaluates and prioritizes calls.• Analyze and resolve problems related to desktops, voice and e-mail, servers, Cisco VPN clients, and PC applications and escalates to next level as needed. • Utilize Active Directory to troubleshoot accounts• Perform follow-up(s)• Correctly and accurately logs all incoming problems and requests into the Help Desk Database ticketing system. • Ensures resolutions in the Help Desk Knowledge Base are thoroughly documented.• Utilize windows tools to ping servers and clear tripped ports • Participates in the rotation schedule for responding to Help Desk email. • Performs special projects, and additional duties and responsibilities as required.

Hicksville, New York, Us

• Provide Help Desk support for technical and service related issues for organization • Provide administrative support to the Corporate Support Administrator by providing excellent communication skills, astounding customer service, answering phones, filing paperwork, and assisting with presentations and reports• Utilize Microsoft Office and Adobe Software to create/view monthly reports, cost analysis, and accessory logs• Create annual spreadsheets to assist in calculating expenses with inventory, accessories, and repairs for the Department Director and Chief Operating Officer• Use Concur software to report travel expenses• Ability to maintain confidentiality with sensitive information • Adapt to changes throughout the department and organization • Work within a group/independently and prioritize assigned tasks• Responsible for fixing and managing mobile phones• Conduct weekly inventory for mobile phones and accessories • Identify and track high usage items for reorder recommendations• Multi-tasking, prioritizing work flow, working well under pressure, and meet deadlines• Manage and train interns to assist with daily tasks • Work close with Procurement/Purchasing and Marketing to assist in the purchase and issuing of promotional items to donation requesters• Manage executive credit cards throughout organization• Analyze and process corporate donations for the company • Responsible for maintaining appointments, calendars, and travel accommodations for executives. • Ensure master list of mobile phone users for the Company remains current• Attentive to detail to meet deadlines for monthly reports• Travel to NYCB Plaza or other local offices to provide customer service support• Perform special projects, and additional administrative duties and responsibilities as required

Hicksville, New York, Us

• Process a daily average of 100+ transactions: deposits, withdrawals, transfers, money orders, certified checks • Prepare daily proof records and maintain zero difference account • Maintain an appropriate cash/coin supply according to established bank polices • Recognize opportunities to promote NYCB credit cards, new accounts and services • Assist customers with account balance issues and discrepancies • Complete 10-15 weekly currency transaction reports for bank compliance of large cash deposits• Maintain an orderly system to retain customers information• Build customer relationships

Chantilly, Virginia, Us

• Provide Technical Support to customers over portal, email and telephone mediums• Solve technical challenges related to the installation, deployment and management of client technology• Document, escalate and follow through with issues• Ability to communicate in a professional, friendly and effective manner• Written and verbal communication skills explaining complex procedures

Bronx, Ny, Us

Breast Cancer Awareness Month Event 10/12/2015-10/16/2015" Create an itinerary for each day with a different event and sponsor" Purchase gifts for patients" Contact Vendors and recruit sponsors for daily events" Create flyers and advertise Free Breast Clinic Day Radiology Technologist Week 11/8/2015-11/14/2015" Create an itinerary for each day (with breakfast, lunch, and dinner menus)" Purchase gifts for Technologist" Contact Vendors and recruit sponsors for daily events" Create flyers and promote to staff " Assist in planning, writing and managing e-blasts " Managing our event calendars" Collaborate with staff on new ideas, directions, and tools for marketing and communications in regard to our new Outpatient Clinic Facility that recently opened Summer 2014." Submit all news/updates regarding the Radiology department to Bronx Lebanon Heart Beat News Letter

Toronto, Ontario, Ca

• Process a daily average of 100+ transactions• Maintain an appropriate cash/coin supply according to established bank polices• Recognize opportunities to promote TD Bank credit cards, new accounts and services • Handle maintenance of ATM equipment, drive-thru banking window and coin machine• Assist the Head-Teller in the preparation of currency shipments

Us

• Performed diagnostic testing and repairs of computers/laptops/tablets, televisions and various electronic products• Repaired/Troubleshooted Mac and Windows Operating Systems• Contacted customers to provide status on repairs and price quotes • Provided customer training/tutorial on how to use Microsoft office, and Internet Explorer, and other softwares • Assisted Customers with latest electronics and find a solution to customer’s problems• Assisted with Customer merchandise pickup and restock floor at end of shift• Promoted stores credit cards, and insurance plans with every register transaction

Bachelors, Business/Corporate Communications

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies