Christopher Rodriguez Email & Phone Number

United States

New York, NY, US

• Executive IT Support:
• Delivered personalized, hands-on IT support to C-level executives, ensuring their devices (laptops, desktops, mobile devices) were fully operational and secure.
• Managed and resolved technical issues related to software, hardware, and network connectivity promptly to minimize downtime for executives.
• Assisted with the setup, configuration, and maintenance of secure VPNs, email accounts, and other executive-specific software applications.
• Provided on-site and remote support during critical meetings and presentations to ensure flawless execution.Systems Analysis:
• Analyzed, designed, and implemented IT systems and processes to enhance operational efficiency and meet business objectives.

New York, NY, US

• Provide hands on support to business critical end-users.
• Enforce desktop standards and security.
• Handle end user support request via a hotline
• Assist in the training of helpdesk personnel and other technicians.
• Respond to incidents in a timely manner to minimize impact to the users.
• Install and configure applications.

New York, NY, US

• Answer hotline calls from NY Times employees, freelancers, and contractors worldwide and create tickets
• Adhering to all current policies and procedures.
• Utilize Active Directory to create and modify account throughout organization..
• Modify Google accounts and Apps
• Troubleshoot and resolve technical and functional issues via phone, email, and remote using available resources.
• Manage and troubleshoot VPN accounts throughout organization.

Hicksville, New York, US

• Answer incoming Information Technology calls in a courteous and timely manner.
• Discusses problems and requests with users, evaluates and prioritizes calls.
• Analyze and resolve problems related to desktops, voice and e-mail, servers, Cisco VPN clients, and PC applications and escalates to next level as needed.
• Utilize Active Directory to troubleshoot accounts
• Perform follow-up(s)
• Correctly and accurately logs all incoming problems and requests into the Help Desk Database ticketing system.

Hicksville, New York, US

• Provide Help Desk support for technical and service related issues for organization
• Provide administrative support to the Corporate Support Administrator by providing excellent communication skills, astounding customer service, answering phones, filing paperwork, and assisting with presentations and.
• Utilize Microsoft Office and Adobe Software to create/view monthly reports, cost analysis, and accessory logs
• Create annual spreadsheets to assist in calculating expenses with inventory, accessories, and repairs for the Department Director and Chief Operating Officer
• Use Concur software to report travel expenses
• Ability to maintain confidentiality with sensitive information

Hicksville, New York, US

• Process a daily average of 100+ transactions: deposits, withdrawals, transfers, money orders, certified checks
• Prepare daily proof records and maintain zero difference account
• Maintain an appropriate cash/coin supply according to established bank polices
• Recognize opportunities to promote NYCB credit cards, new accounts and services
• Assist customers with account balance issues and discrepancies
• Complete 10-15 weekly currency transaction reports for bank compliance of large cash deposits

Chantilly, Virginia, US

• Provide Technical Support to customers over portal, email and telephone mediums
• Solve technical challenges related to the installation, deployment and management of client technology
• Document, escalate and follow through with issues
• Ability to communicate in a professional, friendly and effective manner
• Written and verbal communication skills explaining complex procedures

Bronx, NY, US

Breast Cancer Awareness Month Event 10/12/2015-10/16/2015" Create an itinerary for each day with a different event and sponsor" Purchase gifts for patients" Contact Vendors and recruit sponsors for daily events" Create flyers and advertise Free Breast Clinic Day Radiology Technologist Week 11/8/2015-11/14/2015" Create an itinerary for each day (with.

Toronto, Ontario, CA

• Process a daily average of 100+ transactions
• Maintain an appropriate cash/coin supply according to established bank polices
• Recognize opportunities to promote TD Bank credit cards, new accounts and services
• Handle maintenance of ATM equipment, drive-thru banking window and coin machine
• Assist the Head-Teller in the preparation of currency shipments

US

• Performed diagnostic testing and repairs of computers/laptops/tablets, televisions and various electronic products
• Repaired/Troubleshooted Mac and Windows Operating Systems
• Contacted customers to provide status on repairs and price quotes
• Provided customer training/tutorial on how to use Microsoft office, and Internet Explorer, and other softwares
• Assisted Customers with latest electronics and find a solution to customer’s problems
• Assisted with Customer merchandise pickup and restock floor at end of shift

Bachelors, Business/Corporate Communications

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies