Christopher Roig Email & Phone Number

Monroe, North Carolina, United States

Assist the Service Manager in overseeing the service department, controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records. Assist in driving sales across service labor, parts, tires, and fleet business. Ensure store operations are running efficiently, and shop productivity is maintained to company standards. Assist customers with any service concerns and ensure that service is performed at the highest level and operate the department profitably. Assist in various aspects of customer care by supporting the service team and customers by acting as a liaison between technicians and customers. In the absence of any management acted as the primary supervisor for the staff by observing and coordinating operational activities and assist where needed when short staffed. Facility maintenance and merchandising activities including tire related stocking and working with vendors on supply orders. Open and close the shop as needed and ran daily financial reports. Assist the management team with any customer concerns or issues and resolve them while maintain a good client relationship with the customer and a successful return for next services.

Delivered merchandise weighing between 10,000 – 20,000+ pounds. Maintained all safety protocols and adhered to all deliveries on time. Received positive feedback from all deliveries and established good client relationships. Performed safety maintenance routines of vehicles to ensure safety and efficiency. Ability to be flexible and adapt to on call requests as needed. Record keeping skills to ensure delivery and cargo matches documentation. Maintained consistent on-time delivery record with 90% of all deliveries arriving ahead of schedule.

Transported and delivered goods with heavy tractor trailer trucks both locally and all over the US. Efficiently planned cost effective routes to ensure the quickest and most efficient deliveries. Maintained consistent on-time and cost effective delivery record with 90% of all deliveries arriving ahead of schedule. Communicated with clients upon delivery to ensure retention of contracts, referrals and additional revenue. Load and unload cargo with deliveries. Inspect trailers before and after the trip, and record any defects they find. Maintained vehicle log, cargo records, and billing statements in accordance with regulations. Traveled for weeks at a time on different delivery contracts, ability to drive long distances to ensure scheduled deliveries. Communicated with operators and other driers in the fleet to coordinate material handling and delivery. Fill up on fuel, clean truck, and wash windows and keep trucks and associated equipment, clean and in good working order.

Served in operation Iraqi Freedom as part of the “Detainee Operations” located at Victory Base Camp (VBC) Baghdad. Upheld the mission inside Camp Cropper to maintain the good welfare of the detained personnel through vigilance and humane treatment of detainees. Escorting detainees to and from the compounds after medical appointments. Performed corrections duties that included cell extraction, the daily restrain of 25 detainees with use of handcuffs and shackling techniques to safely move detainees to and from their cells. Used humane intelligence gathering techniques. Assured the safety of the facility by performing vehicle searches and verification of identity at ports of entry to the facility. Trained in hand to hand combat. Proficient in lethal and non-lethal weapons systems. Served the State of New Jersey by aiding police and emergency personnel during states of emergency. Liaison with new recruits in the company and introduce them to personnel in their chain of command. Experienced with performance of maintenance, repair, rebuilding, and overhauling of heavy mobile equipment. Troubleshoot vehicles and equipment to identify malfunctions and extent of repairs required by using a variety of on board and eternal diagnostic test equipment to include military code reader and multi-meter conjunction with technical publications and schematics and specifications. Completed scheduled maintenance service. Proficient in power hand tools, hydraulic systems and air operated tools. Performed route leading and planning for convoys, coordinated and performed recovery of vehicles.