· Supervise the business' operations regarding financials and sneaker purchasing· Research trends while managing current inventory and pivoting accordingly· Develop a client base to build sales and maintain profit objectives

· Led and coached a team of 15 associates to ensure optimal productivity and to drive client retention for over 425 clients and $62 Million in annual revenue (highest in the region)· Managed and maintained one of the highest NPS results in the region while ensuring associate engagement continued to trend upward · Drove process improvements such as the new and improved Transition to Service process· Partnered with internal business units for Collaboration and Stronger Partnerships· Tracked and shared Business/Retention detail to Sr. Leadership monthly· Effectively communicated with Sales, Account Managers and Clients to help Sales succeed

· Helped lead the role out of Implementation Initiatives which increased process efficiency· Participated in the corporate Emerging Leaders Program· Assisted with managing the client relationship through follow-up/in depth inquiries · Mentored new Payroll Implementation Specialist’s to be comfortable starting business and assist with backlog· Presented multiple forecasts which related to Start Dollars and NPS

· Facilitated training presentations and team meetings· Helped lead the rollouts of several service process improvements· Assisted associates with one off inquiries· Participated in the rollout of The VOICE· Attended multiple product enhancement roundtables· Recognition Program winner during March, April and June of 2019· Attended multiple ADP Pro Conferences as an extension of ADP Service

· Managed a Book of Business with ADP’s Major Accounts while providing Base Relief for other Account Managers· Mentored new associates in learning ADP processes and procedures· Partook in a Service Support Specialist stretch assignment (Aug 2017 - Dec 2017)· Attended the Parsippany ADP Pro Conference 2018· Assisted in the rollout of the ADP Diplomat Program

· Assisted ADP’s clients within Major Accounts· Held an average NPS for FY ’17 - 9.4/10 (88 total surveys)· Mentored New Hires and assisted in their transition from nesting to being comfortable on the phone· Helped bridge the gap between Sales and Service· Worked Resolution (Handled Escalations and Queue Volumes)

· Extensive experience in various parts of the restaurant· Established strong customer connections through service· Resolved customer complaints in the proper manner

· Responsibilities were baseball-related but included leadership, coaching, as well as people skills· Led speed and agility and other various workouts throughout the duration of camp· Coached primary focuses in both hitting and fielding· Noticed any adjustments that the campers had to make to be successful · Ensured each camper was having fun through innovative approaches