Christopher Rome Email & Phone Number

Issaquah, Washington, United States

• Membership Training Content Development: Contributed to the creation of training materials for membership clerks, focusing on strategies to increase Executive Membership signups and enhance Front-End sales performance.•Cross-Departmental Collaboration: Shadowed and worked alongside key departments in the corporate marketing division, gaining insights into Retail Media, Social Media, Community Relations, Digital Acquisitions, E-Commerce, Video/Photo Production, Corporate Communications, Human Resources, and Buying teams.• Executive-Level Engagement: Held several 1:1 meetings with the highest executives at Costco, where I gained valuable insights into the business. Interviewed the CEO for the International Managers Conference, learning from top leadership on key business strategies and company vision.• Project Support & Execution: Assisted in developing and refining training strategies for membership programs, incorporating best practices learned from cross-functional teams to improve training effectiveness.• Corporate Exposure: Developed a comprehensive understanding of the internal workings of Costco’s marketing operations by participating in meetings, brainstorming sessions, and strategic planning with executives and team leaders.• Content Creation & Delivery: Helped design interactive modules and training presentations aimed at empowering membership clerks to engage more effectively with members and drive upgrades.

New Orleans, Louisiana, United States

• Team Leadership & Development: Supervised front-end staff, ensuring excellent member service and smooth operational flow during high-volume periods.• Membership Upgrade Program: Led a highly successful membership upgrade initiative, resulting in the highest number of membership upgrades in the Texas region.• Operational Efficiency: Managed daily front-end operations, including cash register management, member assistance, and resolving any front-line issues to ensure a seamless member experience.• Sales Performance Optimization: Collaborated with front-end employees to drive executive membership sales, utilizing training and role-playing techniques to enhance performance.• Customer Service & Conflict Resolution: Addressed member concerns and complaints efficiently while maintaining Costco’s reputation for excellent member service.• Employee Training: Provided ongoing training and mentoring to Front-End staff on best practices, product knowledge, and membership promotions to increase sales.

New Orleans, Louisiana, United States

• Team Leadership & Training: Directed and supervised a team of staff, ensuring consistent delivery of high-quality customer service in a fast-paced environment. Trained new employees on company standards, health regulations, and operational efficiency.• Operations Management: Managed daily café operations, including inventory control, scheduling, and vendor relationships, while optimizing operational workflows to maximize productivity and minimize costs.• Customer Service Excellence: Cultivated a guest-focused environment by addressing customer inquiries, resolving complaints, and maintaining the iconic experience Café Du Monde is known for.• Financial Management: Monitored and reported on sales performance, managed cash flow, and implemented cost-control measures to meet financial targets.• Health & Safety Compliance: Ensured the café adhered to all health, safety, and sanitation regulations, maintaining a clean and safe environment for both guests and staff.• Strategic Planning: Developed and executed strategies to improve service efficiency, increase revenue, and enhance the overall customer experience.• Event Coordination: Collaborated with local vendors and the community to organize and execute special events, driving foot traffic and customer engagement.

Bachelor Of Business Administration - Bba, Marketing, Senior

The University of New Orleans' BBA in Marketing program equips students with essential skills in market research, consumer behavior.

High School Diploma, High School/Secondary Diplomas And Certificates