Christopher Romine Email & Phone Number

Performed full reservation process which includes the qualifying of the client, research the best option according to their needs, process payments and follow up for travel sales of airline tickets, escorted tour packages, air and hotel tour packages, cruises, car rentals and hotels. Detailed itinerary development resulted in $0 Errors & Omissions in eight years of service.Received Spotlight on Performance Award for selling new AAA Memberships.Increased revenue and clientele by developing, promoting and presenting 1st Time Cruiser's seminars. Increased revenue by attending instructional and informational classes on sales techniques, vendor products and destinations. Developed and maintained large, loyal client base by prospecting and staying connected by phone, mail and email. Participated in company's Customer Service Training program which raised the company's ranking in overall Customer Satisfaction scores from the lower third to the upper third of AAA clubs across the United States.Received Top New Travel Agent Award for all AAA Travel Agencies in Michigan for revenue earned after 1st year of service.

Performed full reservation process which includes the qualifying of the client, researching the best option according to their needs, processing payments and following up for travel sales of airline tickets, escorted tour packages, air and hotel tour packages, cruises, car rentals and hotels. Assigned position of Cruise Specialist due to extensive industry knowledge.Detailed itinerary development resulted in $0 Errors & Omissions in one year of service.

Prepared the paperwork, performed the closing and handled the disbursement of new mortgage, land contract and cash real estate sales and new mortgage refinances.Acquired all knowledge of the Title Insurance process without any formal training and performed first closing within three weeks of starting in the position.Attention to Detail resulted in $0 Errors & Omissions in 1 ½ years of service.

Second largest cruise line in the world in terms of ships and guest capacity.1st Purser, 2nd Purser, 3rd Purser Guest Services including problem resolution. Management of front desk operations, training and scheduling of front desk employees. Preparation of required documentation for large groups, guests, crew immigration and customs formalities, Coordination of crew berthing arrangements. Performed the monitoring and collection of all onboard guest accounts, onboard activity auditing and social interaction with guests. Management of onboard $300,000 cash payroll system for all departments. Worked closely with onboard department heads. Ensured 100% of ship departure times through enabled the ship to always be cleared in a timely matter allowing guests to go ashore quicker.Balanced all voyage accounts ensuring 100% accuracy. Selected to help implement new Crew Acquisition and Movement computer program for use on all ships in the fleet. Balanced all payroll periods ensuring 100% accuracy and all costs accounted accurately.