On 5/7/2024 I was promoted to Business Development & Group Sales Manager. I will continue to manage groups of 19 or less rooms on peak (with or without event space) for all corporate business segments.I will now also be responsible for -Tour & Travel Entertainment SMERF (minus social room blocks as my co-manager handles)Associations Government Business travel for trade shows, sales missions, etc. will begin with regularity.Participation in all local chambers of commerce and B2B networking organizations is ongoing. Additional programs being incorporated into daily usage will include HotelPlanner and Tour Connection with more TBD.Trade shows/industry events attended -Helmsbriscoe ABC Las Vegas 2024TourConnection Nashville 2024IMEX America Las Vegas 2024Teneo Boston Oct 2024SET New Orleans 2024

Active participation in local chambers of commerce and B2B networking organizations. Ongoing member of Magnificent Mile Association, Greater River North Business Association, Chicagoland Chamber of Commerce and Choose Chicago (year 6 of volunteering as a Choose Chicago Ambassador). Specific focus on all corporate segments of local business travel (BT) along with all business categories of corporate groups with 25 or less room nights on peak (with or without event space).Daily use of office programs including (but not limited to) Cvent, Delphi, Proposal Path, Knowland and Sertifi.

2nd job bartending at all types of high-end private banquet and catering events executed at various venues ranging from tourist attractions, museums, event spaces and in private homes in Chicago, all its surrounding suburbs and NW Indiana for 11 seasons and counting.• Responsible beverage serving with BASSET certification completed every 3 years.• ServSafe food handler certification completed every 3 years.• Fully vaccinated and boosted against COVID-19 as a company standard to ensure client and staff health and safety.• Performing banquet set up and break down of all events.

Selling group tickets and events for the 10 vessels in our Chicago fleet with a majority focus on corporate groups, but also the social market as well. Selling shared deck space, full private decks and full private ship buyouts.• My business segments include Retail, Distributors, Manufacturing, Law Firms, Hospitality and Leisure.• Groups sizes are maximums of 90pp-125pp for the 5 Seadogs, up to 150pp on Elite (private yacht charters only), up to 200pp on Odyssey Chicago River, up to 600pp on both Spirit of Chicago and Spirit of Navy Pier (debuting spring 2022) and up to 749pp on Odyssey Lake Michigan.• Responsible for 1.4 million in sales as my annual baseline budget while actively working to exceed it.• Membership participation in Meeting Planners International (MPI), Choose Chicago (Ambassador), Magnificent Mile Association and Chicagoland Chamber of Commerce in the Chicago business community.• Extensive Salesforce and Talkdesk use for both inbound and outbound sales.• Daily Microsoft Teams communication with our sister sales teams in the other regions around the US.• Our company operates in 112 countries and territories around the world and 125 US cities.

On 8/8/2017 my responsibilities shifted from an emphasis on Chicagoland to a regional and national focus encompassing travel for trade shows and sales missions. • Conducted business in 18 states around the US. • My region included 10 states - IL, WI, MN, MI, IA, IN, OH, TN, KY and MO where all tour operators, motor coach companies and destination management companies sending groups of 20pp -50pp or more to Chicago were my targeted business partners. • Began expanding sales missions outside of my 10-state region to include MS, SD and had ND slated for March 2020 prior to the onset of the pandemic. My ultimate goal was to execute missions in all 48 continental US states based on research and qualifiable ROI.• I continued to be the concierge liaison for our attraction as well as continuing to participate in all the business-to-business networking organizations listed below on my resume.• Progressively increased sales against budget YOY since hire with a focus on 51% of the annual budget between general admission and group. Our sales team experienced peak success in 2018.Trade shows attended - ABA (American Bus Association) 2018-2020SYTA (Student & Youth Travel Association) 2017-2019NTA (National Tour Association) 2018, 2019Circle Wisconsin Midwest Marketplace 2018, 2019Created bundle partnerships with -Chicago Bulls Gino's East Harry Caray's 7th Inning Stretch and the Chicago Sports Museum Hard Rock Cafe Chicago

As the Associate Sales Manager I was the liaison between the entire concierge community (hotel, hostel, and non-hotel) for our tourist attraction with 149 accounts. I physically went to 20 of them per week on a rotation through all that was ongoing since hire.• Worked with the teaching community (public and private schools at all grade levels), park districts, hotel sales managers and the tourism community (including other attractions and publications) in and around Chicagoland for our 17,000 square foot observatory driving individual ticket sales, group ticket sales and sourcing clients to book banquet and catering events in the space for 30pp up to 600pp. • Assisted with the execution of onsite events.• First Sales Manager hired under the new ownership and management that assumed control in 2012.- on the Membership Committee of the Magnificent Mile Association (formerly the Greater North Michigan Avenue Association) (2013-2020)>All-time top new business membership recruiter volunteer in a calendar year 2017; back-to-back top new business membership recruiter volunteer 2018 tying the same total number of businesses- on the Marketing and Mentor Committees of the Greater River North Business Association (GRNBA) (2013-2019) - an affiliate member of the Chicago Hotel Concierge Association (CHCA) (2016-2020)- an endorsed affiliate member of the National Concierge Association (NCA) (2013-2020)- a Choose Chicago Ambassador (2017-2020)>All-time top volunteer for total hours in a calendar year 2019- a member of the Chicagoland Chamber of Commerce (CCC) (2015-2020)- a member of the Streeterville Chamber of Commerce (2013-2020)- a member of the Chicago Loop Alliance (CLA) (2017-2020)- a member of Millennials In Travel - Chicago Chapter (2016-2020)

In March 2013 I was promoted to manage all banquet and catering events for the property.• Worked closely with the hotel sales team for optimal event execution for all clients.• Worked with staffing agencies to always ensure proper staff pars by position based on business needs.• Performed a full weekend MOD (manager on duty) shift staying at the hotel every 2-3 months per the management rotation schedule for the entire time while working at the property.

• As the Outlets Manager for 18 months managed Chatfield’s Restaurant, Lobby Bar, and room service at a 317-room hotel that underwent an $11 million dollar renovation.• Oversaw banquets as the F&B management schedules dictated prior to promotion.• Revitalized the bar and customer service standards after the sale of the unit from a corporate Hyatt to a franchised property.• Created drink menus and did liquor ordering for the property.• Completed the Hyatt corporate management training program for the 2nd time. The first time was in August 2005 after graduating UW Madison and being hired as an Assistant Outlets Manager at Hyatt Regency Schaumburg where I worked for 13 months to begin my professional career.

Managed the “Best sushi restaurant in Chicago” by a news poll and worked towards the goal of the national expansion of Benihana’s hottest concept at the time. • Organized and executed over 10 offsite events promoting RA Sushi while targeting the appropriate customer demographic.• Initiated and managed grass roots marketing and food drops to stimulate sales and maximize company exposure.• Completed the 6 weeks management training program in Phoenix, Scottsdale and Mesa, Arizona.