Christopher Roscoe Email & Phone Number

89 Washington Avealbany, Ny 12210

Supporting NYSED’s Office of the Professions Modernization Program. Working collaboratively with ITS to update technologies that no longer meet the needs of licensed professionals and others who rely on this office to ensure the health, safety, and welfare of the public through effective and efficient professional licensing and discipline.• Help with implementation activities to create the planning documents and design models for the Office of the Professions’ Modernization Program.• Gather critical information from meetings with various stakeholders and produce useful reports, as needed;• Conduct meetings and presentations to share ideas and findings;• Perform requirements analysis;• Document and communicate the results of the project team’s efforts;• Perform user acceptance testing;• Update, implement, and maintain program procedures;• Serve as a liaison between stakeholders and users;• Coordinate stakeholder input and feedback;• Report and monitor the resolution of any issues that stakeholders may experience during the transition; and,• Provide instructional assistance and support, over the phone, via webinar, or in person, regarding program-specific processes and procedures in a "how to" manner.

Rensselaer County, New York, United States

Different aspects of leading and managing a team of technicians. From Training, QC audits, managing schedules, ect.Performs equipment cleaning tasks related to small parts used in clean rooms (process areas) per approved standard operating procedures (SOPs) and in accordance with production schedules.This includes loading of parts washer, unloading of parts washer, bagging, and labeling of small parts used for manufacturing productionMaintaining small part inventoryGowning into the clean room includes donning a gown (jumpsuit), hood, shoe covers, gloves, hairnet, and facemaskDocument the performed tasks accurately and per the approved procedure. All documents are subject to review by regulatory agencies and therefore must be maintained appropriately.Performing unit operations in a timely manner to meet production schedules.Flexibility and continuous support must be always provided to assist 24/7 manufacturing operations.Follows current good manufacturing practices (cGMPs) including proper documentation of training.Ensures all tasks are performed in a manner consistent with safety standards.Flexibility to work according to the production schedule, as required.Understand and adhere to strict clean room microbial controls.

Responsible for overall operations and administrative support functions for the agency.Created and implemented new procedures for onboarding of new clients.Manages the reception area to ensure effective telephone and communications both internally and externallyHiring, training, supervising, maintaining qualified administrative staff.Appropriate scheduling and coverage, communicating areas of accountability and performance expectations.Receive, manage and resolve client complaints and concernsMaintains HIPAA compliant files, records and administrative environment ensuring accuracy and confidentialityPerforms training for all employees on the Agency’s computerized systems including email and electronic health records.Maintain Agency schedules including notification and booking of Agency events for all staff as well as vacations, time off, holidays, etc.

Albany, New York, United States

o Plan, manage and direct all aspects of blood/apheresis operationso Supervise staff including hiring, training, evaluation, and disciplineo Monitor individual and group performance to improve team effectivenesso Exceed donor, sponsor, and customer service expectationso Utilize customer feedback to improve/correct policies and procedureso Assign daily operation activities, and participate as necessary to support productivityo Ensure effective internal and external communication between all departments

Albany, New York Area

o Ensure employee adherence to appropriate standards of qualityo Plan, prepare and deliver instructional activitieso Facilitate active learning experienceso Enforcement of: Bio-medical Headquarter Directives, Standard Operating Procedures, Code of Federal Regulations, all DOH,FDA, AABB guidelineso Instruct and monitor new and incumbent staff in the use of materials, and equipmento Evaluate work place performance in the form of competency assessment, and, when necessary, identify and maintain corrective actions as appropriate

Albany, New York Area

o Plan, manage and direct all aspects of blood/apheresis operationso Supervise staff including hiring, training, evaluation, and disciplineo Monitor individual and group performance to improve team effectivenesso Exceed donor, sponsor, and customer service expectationso Utilize customer feedback to improve/correct policies and procedureso Assign daily operation activities, and participate as necessary to support productivityo Ensure effective internal and external communication between all departments

Albany, New York Area

o Develop and tailor process to acquaint staff with procedureso Integration of new staff into hired role within companyo Responsible for documention and immediate evaluation of staff progress through BiTS

Albany, New York Area

o Demonstrate excellence in customer service at all timeso Essential to function within team structure- providing essential contribution to group activitieso Conduct health history screening and determine donation eligibilityo Perform blood drive support functions as assigned including: drive set-up, label/process and pack biomedical products, donor reaction care, etc.o Comply with standard operating procedures, Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA) and other applicable Federal, state and local regulations

Round Top, Ny

o Organize and process incoming and outgoing mailo Facilitate attainment of postal products/ manage payment reconciliationo Keep public informed of changing postal regulationso Prepare and submit daily detailed summary reportso Meet strict deadlines on daily basis/ meet and maintain productivity goals