Christopher Ross Email & Phone Number

West Bromwich, Gb

Birmingham, United Kingdom

Consultant at one of the leading IT and technology services companies. Receiving highly accredited training from leading individuals with vast industry experience.Business consultant Stream:- SQL- Excel/VBA- Financial Industry Awareness- Project Support Office- Prince2 Foundation- Business Analysis Certification (with BCS Exam)- Investigation Techniques/Stakeholder Management- Business Case/Risk Mgmt/Business Process Modelling- Requirements Engineering and Delivering Change- ITIL Foundation

Worked as part of a squad of BA’s investigating the common components across HSE’s programmes, focusing on Identity & Account Management (IDAM), while also supporting and leading smaller side projects.Stakeholder Engagement:Engaged with different level programme and service operators to understand the As-Is and planned state of work.Reporting & Presenting:Produced written documentation & presentations on findings and presented observations and recommendations to stakeholders.Analysis:Analysed project documents and stakeholder engagements to produce key observations and insights.

Worked as part of the Mobility team, a cross-functional agile team that managed DWP’s mobile devices.• Worked with stakeholders to identify new features and projects to improve devices and services.• Used stakeholder insight to develop functional specifications and user stories.• Supported delivery against the roadmap to meet project objectives.

Worked as part of the Voice of the Customer (VoC) pilot project to establish a systemic approach for capturing real-time citizen feedback. Worked as part of the Listening Post (survey location) and Data Visualisation team.· Worked as part of a cross-functional team in a fast-pasted and changing environment.· Liaised with multiple product and service lines to get project buy-in and get service/process details.· Mapped existing services to work out As-Is and establish To-Be processes.· Engaged with different service levels to understand data visualisation requirements and wrote them in user stories.· Analysed MI data to discover best listening post locations.

Worked as part of a cross-functional agile team within the Email service team, part of Communication and Collaboration services. I collaboratively and individually supported and managed the successful implementation of projects and backlog items.· Provided support to the Senior Delivery Manager by engaging with the team and wider stakeholders.· Proactively managed dependencies and risks to overcome obstacles to delivery.· Helped facilitate the adoption, use and improvement of scrum environment, ceremonies and artefacts.

Worked as part of a cross-functional agile team that managed DWP’s smartphones. Engaged the wider dept to find potential changes/additions to devices, developed insight into requirements and helped manage the teams product backlog of work & projects.Requirements Gathering:Worked with stakeholders to identify new features and projects to improve devices and services.User Stories:Used stakeholder insight to develop functional specifications and user stories.Planning & Delivery:Supported delivery against the roadmap to meet project objectives.

Worked in a team of business analysts on a short-term project for implementing a new project/portfolio management tool. Engaged with certain business units & divisions to gather tool requirements and developed them into user stories.Requirements Gathering:Facilitated workshops and gathered requirements.User Stories:Documented requirements and formatted data into workable user cases and stories.Process Modelling:Investigated division and business unit processes to map the AS-IS process.Reporting & Presenting:Produced written documentation on findings and presented observations and recommendations to stakeholders.

Worked as part of the Voice of the Customer (VoC) pilot project to establish a systemic approach for capturing real-time citizen feedback. He investigated service lines to find optimal survey locations and developed requirements for the visualisation of feedback.Investigation:Liaised with multiple product and service lines to get project buy-in and service/process details.Process Modelling:Mapped existing services to work out As-Is and establish To-Be processes.Stakeholder Engagement:Engaged with different service levels to understand data visualisation requirements.User Stories:Wrote requirements into workable user stories for developing the visualisation tool.Data Analysis:Analysed MI data to discover best listening post locations.

Worked within the Email service team, part of Communication and Collaboration services. Supporting and managing the implementation of backlog items and projects to improve products & services.Planning/Coordination:Helped prioritise the backlog and creating work packages/schedulesStakeholder Engagement:Provided support to the Senior Delivery Manager by engaging with the team and wider stakeholders.Risk/Dependency Management:Proactively managed dependencies and risks to overcome obstacles to delivery.Agile/Scrum:Helped facilitate the adoption, use and improvement of scrum environment, ceremonies and artifacts

Paris, Île-De-France, France

Being the sole contact for all things IT and technology related for the Paris branch of securities and the different departments within. My responsibilities included but were not limited to; liaise with staff at all levels of the organization to understand requirements and business objectives, develop agreed solutions and implement new systems, manage IT initiatives and collaborate with in-house technical staff, support new technology implementation, train users in new and existing IT systems, provide assistance with technical issues

Work together as part of an Agile Team to create a or a number of different virtual environments within the labs configured to different settings which would mirror that of a client environment.The Learning objectives of this project are aligned to advancing skills as an O365 Deployment Consultant. What we are looking to achieve through this learning programme is: discovery, research, configuration and deployment of an O365 environment. These environments will be using Microsoft’s Test Labs.The project will look at the following areas:-Office 365-Office 365 Enterprise Test Labs-Password hash synchronization-Authentication + Single Sign-on -Multi Factor Authentication-Azure AD Identity Protection-Enrolling Devices on O365-Mobile Application Management Policies-Increased O365 Security-Data classification-Privileged Access Management

Worked as part of a team of business analysts on a short term project to gather the requirements for the organisation for implementing a new project/portfolio management tool across its different business units and global divisions.· Facilitated workshops and gathered requirements.· Documented requirements and formatted information into workable user cases and stories.· Investigated division and business unit processes to map the AS-IS process.· Produced written documentation on findings and presented observations and recommendations to stakeholders.

A fully comprehensive 10 course training programme in Project Management from learning provider IT Career Swap. The courses give an extensive collection of instructor-led videos and other learning resources via an online learning platform.Course Information:- Certified Associate in Project Management CAPM – PMI - PMBOK 6th Edition- Project Management Professional PMP - 6th Edition- Agile Project Management- Six Sigma Green Belt- Six Sigma Black Belt- Certified Scrum Master- PMI Risk Management- ITIL version 4- Prince2 Foundation- Prince2 Practitioner (with certification)

Paris, Île-De-France, France

Being the sole contact for all things IT and technology related for the Paris branch of securities and the different departments within. My responsibilities included but were not limited to; liaise with staff at all levels of the organization to understand requirements and business objectives, develop agreed solutions and implement new systems, manage IT initiatives and collaborate with in-house technical staff, support new technology implementation, train users in new and existing IT systems, provide assistance with technical issues.

Leeds, United Kingdom

Worked as a Business Analyst/consultant to manage the capacity management function, reduce and balance the 1,300 plus virtual file store drives that DWP stored all their data on as the capacity function was being bought in-house, making sure all drives followed new governance policies. Working with the service team he helped improve the function and rewrote the Operational Work Agreement (OWA) as he helped improve the processes needed to maintain the function and supervised two junior consultants.AgileRequirements GatheringProcess ModellingStakeholder managementUser StoriesJIRAProject planningGap AnalysisReportingRisk ManagementGovernance

Leeds, England, United Kingdom

Worked as a Business Analyst/consultant to manage the capacity management function, reduce and balance the 1,300 plus virtual file store drives that DWP stored all their data on as the capacity function was being bought in-house, making sure all drives followed new governance policies. Working with the service team he helped improve the function and rewrote the Operational Work Agreement (OWA) as he helped improve the processes needed to maintain the function and supervised two junior consultants.

Sheffield, United Kingdom

• Managing the resolution of tickets logged, communicating with service providers, monitoring and escalating as required and ensuring users are kept fully appraised with progress • Day to day management of Technical Support which entails:- Recording/resolving all tickets logged and answering users queries & giving advice.- Improving user capability and adoption of new services as they are introduced. - Setting up new IT equipment. Fixing equipment/peripherals. Testing and servicing equipment.- Provides end user/site experience and insight to shape business, Platform and Technology activities through Tech Partnering.• Other Duties and side projects undertaken:- Best practice work-group, Training new staff, Regional liaison for Workplace Deployments, Organising and leading device roll-out sessions.

Sheffield, England, United Kingdom

Managing the resolution of tickets logged, communicating with service providers, monitoring and escalating as required and ensuring users are kept fully appraised with progress Day to day management of Technical Support which entails:- Recording/resolving all tickets logged and answering users queries & giving advice.- Improving user capability and adoption of new services as they are introduced. - Setting up new IT equipment. Fixing equipment/peripherals. Testing and servicing equipment.- Provides end user/site experience and insight to shape business, Platform and Technology activities through Tech Partnering.Other Duties and side projects undertaken:- Best practice work-group, Training new staff, Regional liaison for Workplace Deployments, Organising and leading device roll-out sessions.

Beijing City, China

Job Description• Communication and relationship management with Chinese and Foreigner companies, government representation as well as foreign embassies and cultural institutes in China• Researching markets to identify opportunities for events/new business proposals and presenting to potential new clients• Organisation and management of events such as exhibitions and fairs, festivals, conferences, promotions and product launches, fundraising and social events– Working as part of an account team to develop client proposals and implement the PR activity– Liaising on a daily basis with clients to ascertain their precise event requirements– Coordinating suppliers, handling client queries and troubleshooting– Preparing regular client reports and attending client meetings• Prepare periodic reports for senior management regarding the PR program results and coordinates regular communications with other department• Represent the company during community projects and at public, social, and business gatheringsSkills Acquired: Adaptability (had to accommodate to different work and life style cultures), global awareness (contact with the Chinese economy which varies greatly to the UK), self-confidence (integrated into a different culture and was far away from family and friends), language skills (exposure to living in country speaking a different native language).

Responsibilities: • Communicating between Student Union and club members– held regular meetings with club members and Student Union– made regular reports to Student Union• The continued running of day-to-day activities– organised and confirmed training times and locations– confirmed attendance of trainers and members– organised club socials• Financial management– created club budget sheet– made monthly cash flows– handled membership payments• Event coordinating and management– planned and organised the clubs Fight Night events• Club & Event marketing– advertised the club and its events through different media's

West Bromwich, West Midlands, United Kingdom

Responsibilities: communicating with customers, dealing with queries, making sales, file/sort business transactions and the monitoring of certain stock levels.Skills Acquired: Communication skills (constant contact with the customers including dealing with difficult people), good team-working skills (worked within a team to complete work objectives), independence (was regularly left unsupervised by manager), accuracy and efficiency (a lot of data to enter), flexibility (changing circumstances e.g. changing work hours and customer alterations).

Bachelor Of Arts (B.A.), Business Studies

Activities and Societies: Strategy and Management (SAM), CU Boxing Club Final Year Modules: Achieving Corporate Strategy, European.

A Levels

Applied Information & Communication Technology Communication and Culture Applied Business

Education record

9 GCSE’s and equivalent qualifications grade A-C including Maths and English VRQ’s in Business and IT