Christopher Rosser Email and Phone Number

▪ Market Conduct Manager (IRES)▪ Coordinator for market conduct exams and NAIC Market Conduct Annual Statement▪ Responsible for ensuring compliance across all areas of business pertaining to regulatory requirements.▪ Partners with Product, Customer Service, Claims, Engineering, Underwriting, IT, & State Management to obtain relevant and accurate data to respond to regulatory inquiries from Departments of Insurance.▪ Additional responsibilities include data calls, market inquiries, weather-related bulletins,

▪ Partnered with Operations Manager and Technology Vendors to identify and implement new technology system.▪ Manage Property & Casualty licensing for all agents within Customer Service▪ Collaborated with Product and Engineering teams to identify gaps and implement solutions.▪ Oversaw access levels to all Customer Service specific databases.▪ Served as a subject matter expert to support the Manager of Operations, Processing Supervisor, and Processing team.▪ Cascaded changes and updates with business impact to the Processing Team.▪ Supported CS Operations Team in documenting processes and procedures implemented by Leadership, Product, and Engineering.▪ Worked with Processing team to gather feedback, analyze department needs, and translate into functional requirements and specifications for future implementations of processes, procedures, products, and tools.▪ Assisted CS Trainers with curriculum development and training related to updates to established processes and procedures.▪ Responsible for communicating important announcements, updates, and reminders to Customer Service through weekly newsletters.▪ Licensed Property & Casualty Agent.

▪ Licensed Property & Casualty Agent.▪ Responsible for multiple special projects in Customer Service. Developed SOP for these projects and trained associates to carry them out.▪ Monitored Helpdesk to assist Level 1 representatives find answers to customer questions.▪ Handled escalated calls and emails to provide solutions to customers.▪ Contributed to the creation of an internal Knowledge Management System.

▪ Licensed Property & Casualty Agent.▪ Promptly responded to customer inquiries via email and phone.▪ Leveraged internal tools to research and resolve customer requests thoroughly and accurately.▪ Provided recommendations to improve internal processes, dashboards, and the product based on interactions with customers.▪ Proactively reach out to customers to gather continuous feedback. ▪ Responsible for special projects within Customer Service.

▪ Promoted and recruited all areas of youth sports including group lessons, camps, and clinics.▪ Recruited teams for indoor and outdoor tournaments to promote the events, and assisted in the teaching of camps and youth classes.▪ Assisted in the marketing of the facility, including social media posts and providing input into the marketing publications for SportsOhio, Inc.▪ Assisted in developing new classes and camps. Evaluated the current syllabus and recommended improvements to our youth programs.▪ Monitored programs and promotions offered by our competitors.▪ Assisted in the maintenance of the facility and the fields, including mowing and striping fields.▪ Managed part-time staff; assigned duties as needed.▪ Worked special events and tournaments.▪ Performed administrative duties and other miscellaneous projects.

▪ Head coach for the U10 and U11 age groups ▪ Assistant coach for teams ranging from U8 to U16. ▪ USSF National "D"​ license ▪ NSCAA Special Diplomas in Attacking Principles of Play & Defending Principles of Play.

▪ Managed the reservations for hotel, cabins, cottages, and campground as well as assignment of rooms for various events.▪ Displayed expertise in organizing activities and meeting spaces for incoming guest groups.▪ Produced and initiated new activities scheduling system, which simplified the communication and organization of all involved groups.

▪ Implemented and demonstrated outbound sales efforts through personal prospecting, networking, lead generation, data capture, and CRM utilization.▪ Maintained a consistent day-to-day balance of new business outreach and calls to service and renew existing clients▪ Utilized phones to set up appointments and conduct face-to-face arena meetings and tours with prospects in order to build strong relationships and gain a deeper level of knowledge about each client▪ Performed game-day responsibilities, including manning arena sales tables and conducting prospect seat visits▪ Attended team and community events for the purpose of maximizing prospecting and sales opportunities▪ Recorded and reported sales functions in CRM and to managers as needed▪ Proficient in Archtics and CRM software use

▪ Overseeing a team of 12 members + 8 additional life guards▪ General maintenance of camp▪ Teaching various athletics sports, such as soccer, volleyball, and basketball▪ Waterfront responsibility and general maintenance for all boats and wave runners▪ Teaching aquatics classes for jet skis, knee boarding, water skiing, wake boarding, and scuba diving▪ Beach front and pool life guarding responsibilities▪ High and low ropes course training and safety before, during, and after use▪ Overseeing paintball equipment and safety before, during, and after use

▪ Ensured the safety of individuals using the pool and aquatic facility by supervising/ guarding the pool during lap, open and swim lesson programs.▪ Attended all in-service training and staff meeting as scheduled by the Aquatics Director.▪ American Red Cross Certification in: Lifeguarding, First Aid, Cardiopulmonary Resuscitation (CPR), and Automated External Defibrillator (AED)