Christopher Roth Email & Phone Number

Little Silver, NJ, US

Woodbridge, New Jersey, United States

• Manage the portfolios for our partner clients, acting as their primary technical contact and driving successful adoption and usage of company products.
• Actively partner with various engineering teams when servicing customer issues by providing root cause analysis, steps to reproduce, and test cases.
• Lead periodic business reviews with clients, helping identify areas for improvement, and facilitating buildout of appropriate solutions based on business requirements.
• Collaborate with cross-functional teams, including sales, engineering, and product management, to ensure seamless delivery of products and services.
• Consistently meet or exceed customer expectations resulting in a personal customer satisfaction rating of 4.7 out of 5 for the past 2 years.

Woodbridge, New Jersey, United States

• Consistently exceeds departmental SLA while providing the highest quality of service
• Work closely with Our Product Department as well as our Subject Matter Experts to provide Clients with the best possible solution to their issues and inquiries.
• Collects client enhancement requests and provides feedback to Product team with a focus on the end-user experience.
• Responsible for the ownership of multiple case types, ranging from functional training and walk-throughs to technical platform issues.
• In the absence of Support Team Lead, assumes Team Lead duties such as reviewing and replicating defects, documenting issues, and escalating to Engineering and CloudOps teams via JIRA.
• Responsible for setting up and leading training sessions for new members of the team during their Onboarding process.

101 Crawfords Corner Rd, Holmdel NJ 07733

• Provided technical support for customers ranging from small to enterprise level companies, such as Microsoft, Amazon, Goldman Sachs and more.
• Responsible for training new employees assigned to our team as well as actively teaching classes during their Onboarding process.
• Oversaw Project Zero and monitored any failed applications that came through the system as well as manually pushed them through so they would be accepted in the system.
• Responsible for teaching new customer System Administrators on the features and functions of the recruitment software.

68 White Street, Red Bank NJ 07701

• Provided support in the setup and installation of the company’s software.
• Managed customer technical issues and provided consultative feedback to ensure customers needs were being met.
• Evaluated customers accounts to ensure they were leveraging all software capabilities.
• Actively participated in quality assurance testing for the company's cloud based software.

93 Shrewsbury Ave, Red Bank NJ 07701

• Reduced company spending by 10% by eliminating vendors that were proving to be too time consuming and too expensive.
• Managed property balances by keeping an up to date ledger of all cash flow transactions associated with each property.
• Responsible for acquiring and analyzing new vendors to fill the needs of any given property that may have needed maintenance or an inspection.

93 Shrewsbury Ave, Red Bank NJ 07701

• Processed payments, invoices and statements to facilitate a smooth service flow with customers.
• Worked closely with warehouse managers on integrating new inventory system to decrease invoice processing time.
• Decreased shipping request turnaround time by managing warehouse inventories and providing support for shipment verification.

175 Wyckoff Rd, Eatontown NJ 07724

Organized and performed relationship building events to acquire new clients and build upon long-term business relationships.Counseled clients in the selection of financial products in order to meet their financial planning and banking needs.Oversaw the process of originating and closing of mortgages, lines of credit and personal loans.