Christopher Roundy Email & Phone Number

Cedar Falls, Ia, Us

Waterloo, Iowa Area

Certified Gallup Engagement Champion

• Site Director in Waterloo, IA • Director of Operations for Verizon with overall responsibility for leading all First Party Collections and the Early Out Program. Responsible for overall operational leadership and direction, process and strategy improvement, and capacity planning through extensive internal and external partnerships. Strategic oversight also included responsibility of our monthly invoice process producing $18M - $20M annually and expense reduction initiatives saving… Show more • Site Director in Waterloo, IA • Director of Operations for Verizon with overall responsibility for leading all First Party Collections and the Early Out Program. Responsible for overall operational leadership and direction, process and strategy improvement, and capacity planning through extensive internal and external partnerships. Strategic oversight also included responsibility of our monthly invoice process producing $18M - $20M annually and expense reduction initiatives saving over $400,000 of annual expense. Competitively performed against 12 other centers within the Verizon enterprise on a monthly basis through various KPI's. Proudly we have sustained best in class ACS results through our representative performance servicing our clients customers • Ownership of Workforce Management and analytical support for Verizon First Party Collections, Fraud Operations, and the Early Out Program business for two sites consisting of 400-500 total employees: Waterloo, IA and New Braunfels, TX • Director of Operation for CBE’s Financial Services division which included dialing strategies, inventory management, revenue forecasting, and risk mitigation through our compliance programs. Clients that we serviced included Citi and Citi Financial North America, Target, and Credit First in their customer delinquent accounts in a Pre and Post Charge Off environment • Additional work segmentation responsibilities included the pre and post litigation process for our Healthcare and Utility litigation needs which serviced over 300 clients. Responsibility included in the administrative process was led through the partnership of our attorney network processing the judgment, wage garnishment, bank levies, and property liens after voluntary recovery efforts had ceased.• Manager of Operations for multiple clients placed for 3rd Party debt collections: DirecTV, Dish Network, MCI, and Verizon with our Telecom division in Waterloo, IA Show less

• Team Manager with responsibility of 90-210 days of Low Prime portfolio management. Operational responsibility included 135 representatives and 7 Team Leads in San Antonio, TX • Ideas for Innovation Captain responsible for the review for cost saving initiatives across the consumer card and private label divisions.• Team Manager responsible for recovery and retention of Chase Bank Card Services customer accounts with 60-90 days of delinquency in Tempe, AZ

• Collection Manager responsible for recovery efforts of Wachovia Bank Card Services with a reporting staff of 40 representatives and 4 Team Leads in Phoenix, AZ • Collections Manager with operational responsibilities for multiple high priority clients included Department of Defense, Housing and Urban Development, Small Business Administration, Department of Treasury, and Department of Education in Vestal, NY