Christopher Rowland Email & Phone Number

Maintains daily operations of Windows server infrastructure for over 3,000 end users across 280 locations. Manages user accounts, including adding and deleting rights and establishing server access. Performs upgrades to hardware, operating systems, and applications with minimal downtime. Troubleshoots and resolves server and network connectivity issues to ensure optimal performance. Implements and tests system security, from virus protection to disaster recovery procedures. Resolves escalated technical support tickets with timely and accurate assistance.Key projects:• Implemented a Citrix XenApp 4.5 cluster of six servers to house roughly 400 new users. Followed Citrix best practices in implementing lightweight roaming profile and printing solutions.• Provided key support in the migration of several company acquisitions into the domain. This included integrating servers, users, and domain names from a subsidiary into an established domain.• Deployed Audit Collection Services across all domain controllers for event log forwarding into a SQL database. Created custom SSRS reports for streamlined log review and investigation.

Covington, La

Supported all clients and peripherals at remote branches and corporate center. Resolved technical support tickets within established SLA limits. Coordinated with the server team in troubleshooting issues between clients and servers. Supported a Blackberry Enterprise Server for Blackberry deployments and an Altiris server for imaging workstations and laptops.Key projects:• Implemented a centralized Trend Micro OfficeScan 7.0 server and migrated all clients on the domain according to project schedule. Worked with Trend support to later update the server to OfficeScan 8.0.

Covington, La

Provided first-level support for over 2,500 end users. Collaborated with senior IT to identify issues and provide resolution. Responsible for deployment of RF equipment to remote branches based on project schedule.