Christopher Roxas Email & Phone Number

Valenzuela, NCR, PH

Quezon City, National Capital Region, Philippines

Philippines

Handles a cluster of 8-10 Team Leaders each with 12-15 agents, and 8-10 SMEs. In charge of day-to-day operations to ensure that client and company goals are consistently met and exceeded, working within the parameters set forth by the client. Coach and develop team leaders to be future operations managers and SMEs to be future TLs, to establish a.

Quezon City

Heads a team of 12-14 agents providing billing, customer service, and sales support for the largest telephone and internet service provider in the USA. Tasked to develop each individual team member's skills and proficiencies to ensure that they are able to meet company and client goals in a timely manner.

Handle all new hire training as well as skill updating of tenured representatives for the Retention group of a North American-based VOIP Company. Develop training materials such as presentations, training manuals, participant guides, handouts, job aids, etc. Coordinate with other support groups to facilitate delivery of training in a timely manner.

Handle a team of 10-12 inbound telemarketers supporting a popular VOIP company based in the US. Ensure that the agents are properly coached on their areas of opportunities and that they are able to hit the required goals as set by the client and the company.

Handle inbound calls for a leading VOIP company based in the US. Ensure that the client's customers do not proceed with cancelling their service using a set of offers and procedures exclusive to the line of business.

Quezon City

Handle customer calls for a leading VOIP company for their North American market. Assists customers with their queries regarding billing, product add-ons, technical problems, etc. in a timely manner.

Makati City

Deliver a 40-hour training module designed by the government agency Technical Education and Skills Development Authority (TESDA) for call center near-hires to develop the skills needed to become BPO professionals. Assists during the trainees initial interview with affiliated companies as well as monitor their progress once hired.

Novaliches, QC

Deliver 4-week product training to new hires supporting a line of digital cameras for North American and Asian customers. Also tasked with rolling out product and process updates as well as develop training materials, job aids, handouts, etc. Also performs other tasks as may be assigned by the training supervisor or manager.

Bs, Computer Science

Bachelor'S Degree, Computer Science

Bachelor Of Science (Bs), Computer Science