Christopher Rubin Email & Phone Number

Burlington, Massachusetts, Us

* Provides customer service to our client base via email and phone support.* Develops and maintains relationships with clients and vendors through friendly, effective, and timely communication.* Researches, resolves, and follows up on customer issues in a timely manner.* Accurately completes credit applications, tax exemption forms and return authorizations.* Receives help tickets and assigns them to the appropriate department or person.* Creates, updates, and maintains case records in our ticketing system.* Recognized by upper management and peers as Employee of the Month and Employee of the Quarter.

Wilmington, Massachusetts, Us

• Qualified new leads and worked cross-functionally with Sales Specialists to streamline the sales inquiry process • Neutralized escalated concerns utilizing active listening skills to identify specific needs and identify viable options to increase customer retention • Strengthened brand awareness by demonstrating exceptional product knowledge to educate customers on company processes and offerings to optimize customer experience

Atlanta, Ga, Us

• Responsible for managing 20 -30 new and existing business accounts by implementing retention strategy through identifying customer’s specific needs.• Initiate the first contact with a customer post-sale and follow up with customers post-installation and schedule training sessions with the customer.• Assisted in the training of new employees to improve overall performance and alignment with company culture • Negotiated with 3rd party vendors to lower the cost of installation by 25%.• Providing outstanding customer service to win a Pinnacle Award with Verizon.

Bedford, Ma, Us

• Promoted company events using email marketing campaigns for the open-source database community for companies such as Cisco, Apple, and Microsoft• Utilized Salesforce to execute lead generation strategies to convert new and past lead into sales opportunities • Liaised with businesses and government leads to build awareness of product offerings and communicate their return on investment. • Facilitated the business proposal process with the marketing and sales departments to new sales opportunities

Lexington, Massachusetts, Us

• Conducted outbound calls in North America and Europe with potential customers to discover and close sales opportunities.• Strategically networked to establish connections with C-Level customers; scheduling 25 product demos a month increasing potential sales opportunities.

Peabody, Ma, Us

• Developed territory plans by contacting, qualifying and securing healthcare professions for assignments• Generated 30 of leads with behavioral health providers and community health centers on a monthly/annual basis• Managed sales database and funnel of prospective clients throughout the sales cycle • Collaborated with Account Managers and Recruiters

· Conducted sales of Verizon’s FIOS throughout densely populated communities· Achieved top sales representative in 2014 by following best sales practices· Increased company revenue by $1200 in a single 6-day work week· Trained and developed 3 new sales hires on services and sales process

Master’S Degree, Marketing

Bachelor'S Degree, Psychology With A Concentration In Physical Therapy With A Minor In Biology

Education record