Christopher Ruhl Email & Phone Number

York, Pennsylvania, United States

Manage the core product experience for our suite of civil and criminal solutions. Create and maintain the product roadmap. Analyze how to add value to the product line to maximize customer and business value. Work directly with the engineering team to drive product initiatives to completion. Represent the voice of the customer to secure a solid.

York, Pennsylvania

• Focused on outcomes over outputs
• Responsible for all product requests for our team’s product line (County Civil & Criminal Sheriff Solutions)
• Share the customer journey with our team and stakeholders to gain influence for what to build
• Strong advocate for the customer to help the business recognize key customer value for what we build
• Responsible for building product value into our product line each sprint
• Create descriptive epics and user stories for the product… Show more

Ft Indiantown Gap

• Simulator Computer Logistics Analyst
• Responsible for the transportable UH-72A Lakota SFTS (Synthetic Flight Training Simulator) advanced networked visual, audio, flight controls, and Motion computer systems
• Performed all hardware / software system troubleshooting and analysis, computer diagnostics, equipment replacements, and OEM prescribed logistics and repairs to the SFTS
• Performed all prescribed hardware / software modifications and updates per engineering specifications to… Show more Simulator Computer Logistics Analyst
• Performed all prescribed hardware / software modifications and updates per engineering specifications to the SFTS
• Performed all preventive maintenance procedures and operations within the guidance of ISO 9001;2008/AS9100 for Management, Analysis, and Improvement to the SFTS

York, Pennsylvania

• Integral leader in a software design company with a focus on developing county government records management software applications for Pennsylvania, California, Florida, and Louisiana Court Offices to include Sheriff.
• Pennsylvania region project management for all software implementation, configuration, development coordination, and product training for the suite of county government software applications
• Managed various overlapping agile software… Show more
• Managed various overlapping agile software application implementation projects for Pennsylvania
• Reported directly to the vice president of Customer Relations to review Pennsylvania region corporate level project plans, track milestones, police project scope creep, and help coordinate future project software.
• Worked directly with the vice president of Development during scrum meetings to organize development project milestone assignments and ensure timely completion

York, Pennsylvania Area

• Responsible for leading 17 Pennsylvania software application implementations
• Responsible for the full installation and configuration of the Pennsylvania Sherriff, Civil Court, and Orphan’s Court software application’s MSSQL Database back-end and Web Application front-end
• Regularly worked side by side with clients to define site specific business process to ensure proper software configuration and capture any needed development for software application projects
• Responsible for… Show more
• Responsible for data migration definition mappings for the Sheriff and Civil Court application implementations
• Responsible for traveling to various Pennsylvania counties to conduct application familiarization and training

York, Pennsylvania Area

• Lead a team of software support technicians on the various Pennsylvania software applications
• Conducted daily support standup meetings to track client ticket assignments and solutions
• Responsible for helping assist clients by answering emails / phone calls pertaining to software functionally and configuration
• Helped define customer ticketing workflow process enabling transparent ticket tracking among the various internal teams utilizing the agile software platform Axosft
• … Show more
• Became the product support and subject matter expert for the various Pennsylvania software applications

Hickam AFB, HI

• Relocated to Hawaii as the Lead Simulation technician to oversee the installation and maintenance of the KC135 flight simulator relocated from Grand Forks AFB North Dakota to Hickam AFB Hawaii
• Responsible for oversite of all technical operations for system updates, software installations, system troubleshooting, work order tracking, inventory tracking, and preventative maintenance procedures
• Maintained the functionality and interoperability of advanced networked computer systems… Show more
• Maintained the functionality and interoperability of advanced networked computer systems utilizing Visual, Audio, and Motion cues creating a real-time training environment for US Airforce aviation training
• Ensured the reliability of both hydraulic and electric motion/flight control systems
• Communicated and upheld a sound working relationship with the customer (US Airforce)

Fort Indiantown Gap, PA

• Maintained 256 advanced networked computer systems for the Aviation Combined Arms Tactical Trainer (AVCATT)
• Responsible for update installations of current/new visual databases and software patches
• Performed regular system backups on secure simulation computer network
• Diagnosing hardware/software system problems and solving them with the best interest of the company and customer
• Performed daily work orders for device repair tracking and produced daily reports to the DOD US… Show more
• Performed daily work orders for device repair tracking and produced daily reports to the DOD US Army QA standards

Fort Indiantown Gap, PA

• Responsible for hardware/software technical support on AH-64 Apache, UH-60 Black Hawk, CH-47 Chinook, UH-1 Huey and OH-58 Kiowa Warrior synthetic flight simulators used for Army aviation training
• Responsible for hardware/software technical support on CDT/SV (Common Driver Trainer/Stryker Variant) trainer
• Responsible for update installations of current/new visual databases and software patches
• Ensured the reliability of both hydraulic and electric motion/flight control… Show more
• Ensured the reliability of both hydraulic and electric motion/flight control systems
• Diagnosed hardware/software system problems and provided solutions with the best interest of the company and customer