Christopher Ruhl Email & Phone Number

York, Pennsylvania, United States

Manage the core product experience for our suite of civil and criminal solutions. Create and maintain the product roadmap. Analyze how to add value to the product line to maximize customer and business value. Work directly with the engineering team to drive product initiatives to completion. Represent the voice of the customer to secure a solid relationship and customer retention for annual recurring revenue.

York, Pennsylvania

• Focused on outcomes over outputs• Responsible for all product requests for our team’s product line (County Civil & Criminal Sheriff Solutions)• Share the customer journey with our team and stakeholders to gain influence for what to build• Strong advocate for the customer to help the business recognize key customer value for what we build• Responsible for building product value into our product line each sprint• Create descriptive epics and user stories for the product… Show more • Focused on outcomes over outputs• Responsible for all product requests for our team’s product line (County Civil & Criminal Sheriff Solutions)• Share the customer journey with our team and stakeholders to gain influence for what to build• Strong advocate for the customer to help the business recognize key customer value for what we build• Responsible for building product value into our product line each sprint• Create descriptive epics and user stories for the product backlog • Interface directly with customers during the product development phase of a dev-oriented projects • Interface directly with the engineering team during all product development• Owns and refines our product backlog Show less

Ft Indiantown Gap

Simulator Computer Logistics Analyst• Responsible for the transportable UH-72A Lakota SFTS (Synthetic Flight Training Simulator) advanced networked visual, audio, flight controls, and Motion computer systems• Performed all hardware / software system troubleshooting and analysis, computer diagnostics, equipment replacements, and OEM prescribed logistics and repairs to the SFTS• Performed all prescribed hardware / software modifications and updates per engineering specifications to… Show more Simulator Computer Logistics Analyst• Responsible for the transportable UH-72A Lakota SFTS (Synthetic Flight Training Simulator) advanced networked visual, audio, flight controls, and Motion computer systems• Performed all hardware / software system troubleshooting and analysis, computer diagnostics, equipment replacements, and OEM prescribed logistics and repairs to the SFTS• Performed all prescribed hardware / software modifications and updates per engineering specifications to the SFTS• Performed all preventive maintenance procedures and operations within the guidance of ISO 9001;2008/AS9100 for Management, Analysis, and Improvement to the SFTS• Traveled with the SFTS for all regional (Washington DC ARNG, Ohio ARNG, West Virginia ARNG) training support• Responsible for all hardware disassembly / reassembly, power initialization, visual alignment, systems daily operations readiness tests (DORT), mission preparation, and training assistance during CONUS travel• Assisted in daily SFTS device preparation and training activities to support the Instructor Operator before, during, and after training exercises• Executed all logistical operations to maintain equipment for the computer systems and hardware for the SFTS device• Responsible for maintaining a 90% operational availability rate for the expected yearly mission schedule• Volunteered and traveled to support other SFTS region device missions (Oregon ARNG, Vermont ARNG) during the absence of technical support Show less

York, Pennsylvania

• Integral leader in a software design company with a focus on developing county government records management software applications for Pennsylvania, California, Florida, and Louisiana Court Offices to include Sheriff, Civil, Criminal, and Orphans• Pennsylvania region project management for all software implementation, configuration, development coordination, and product training for the suite of county government software applications• Managed various overlapping agile software… Show more • Integral leader in a software design company with a focus on developing county government records management software applications for Pennsylvania, California, Florida, and Louisiana Court Offices to include Sheriff, Civil, Criminal, and Orphans• Pennsylvania region project management for all software implementation, configuration, development coordination, and product training for the suite of county government software applications• Managed various overlapping agile software application implementation projects for Pennsylvania• Reported directly to the vice president of Customer Relations to review Pennsylvania region corporate level project plans, track milestones, police project scope creep, and help coordinate future project software development• Worked directly with the vice president of Development during scrum meetings to organize development project milestone assignments and ensure timely completion• Worked closely with product owners as the Pennsylvania Sheriff / Civil Court subject matter expert to assist in new product development• Worked closely with the vice president of Sales to ensure all new Pennsylvania projects were captured and incorporated into the corporate project plan schedule• Regularly traveled with sales team as the Pennsylvania Sheriff / Civil Court subject matter expert to conduct client business process reviews for proper contract definition and pricing• Developed various project plan, requirement traceability matrix, and customer profile templates Show less

York, Pennsylvania Area

• Responsible for leading 17 Pennsylvania software application implementations• Responsible for the full installation and configuration of the Pennsylvania Sherriff, Civil Court, and Orphan’s Court software application’s MSSQL Database back-end and Web Application front-end• Regularly worked side by side with clients to define site specific business process to ensure proper software configuration and capture any needed development for software application projects• Responsible for… Show more • Responsible for leading 17 Pennsylvania software application implementations• Responsible for the full installation and configuration of the Pennsylvania Sherriff, Civil Court, and Orphan’s Court software application’s MSSQL Database back-end and Web Application front-end• Regularly worked side by side with clients to define site specific business process to ensure proper software configuration and capture any needed development for software application projects• Responsible for data migration definition mappings for the Sheriff and Civil Court application implementations• Responsible for traveling to various Pennsylvania counties to conduct application familiarization and training• Created several comprehensive product support manuals for the various software applications• Created a Pennsylvania client profile implementation checklist for expedient and transferable software configurations• Greatly assisted in the application training, product documentation, and software configuration for the Miami-Dade Sheriff application project• Worked directly with the Miami-Dade Sheriff’s office staff to understand specialized business processes for product owner software development definition Show less

York, Pennsylvania Area

• Lead a team of software support technicians on the various Pennsylvania software applications• Conducted daily support standup meetings to track client ticket assignments and solutions• Responsible for helping assist clients by answering emails / phone calls pertaining to software functionally and configuration• Helped define customer ticketing workflow process enabling transparent ticket tracking among the various internal teams utilizing the agile software platform Axosft•… Show more • Lead a team of software support technicians on the various Pennsylvania software applications• Conducted daily support standup meetings to track client ticket assignments and solutions• Responsible for helping assist clients by answering emails / phone calls pertaining to software functionally and configuration• Helped define customer ticketing workflow process enabling transparent ticket tracking among the various internal teams utilizing the agile software platform Axosft• Became the product support and subject matter expert for the various Pennsylvania software applications• Regularly assisted in solving complex technical client issues• Used MSSQL extensively in assisting clients with customer support and application configuration• Helped create various MSSQL scripts to greatly improve timely customer product support solutions• Regularly assisted the development team in software updates and application configuration changes Show less

Hickam Afb, Hi

• Relocated to Hawaii as the Lead Simulation technician to oversee the installation and maintenance of the KC135 flight simulator relocated from Grand Forks AFB North Dakota to Hickam AFB Hawaii• Responsible for oversite of all technical operations for system updates, software installations, system troubleshooting, work order tracking, inventory tracking, and preventative maintenance procedures• Maintained the functionality and interoperability of advanced networked computer systems… Show more • Relocated to Hawaii as the Lead Simulation technician to oversee the installation and maintenance of the KC135 flight simulator relocated from Grand Forks AFB North Dakota to Hickam AFB Hawaii• Responsible for oversite of all technical operations for system updates, software installations, system troubleshooting, work order tracking, inventory tracking, and preventative maintenance procedures• Maintained the functionality and interoperability of advanced networked computer systems utilizing Visual, Audio, and Motion cues creating a real-time training environment for US Airforce aviation training• Ensured the reliability of both hydraulic and electric motion/flight control systems• Communicated and upheld a sound working relationship with the customer (US Airforce)• Established the inventory and placement for every support piece of support equipment• Scored the available highest marks on our annual simulator certifications that were conducted by the Airforce Show less

Fort Indiantown Gap, Pa

• Maintained 256 advanced networked computer systems for the Aviation Combined Arms Tactical Trainer (AVCATT)• Responsible for update installations of current/new visual databases and software patches• Performed regular system backups on secure simulation computer network• Diagnosing hardware/software system problems and solving them with the best interest of the company and customer• Performed daily work orders for device repair tracking and produced daily reports to the DOD US… Show more • Maintained 256 advanced networked computer systems for the Aviation Combined Arms Tactical Trainer (AVCATT)• Responsible for update installations of current/new visual databases and software patches• Performed regular system backups on secure simulation computer network• Diagnosing hardware/software system problems and solving them with the best interest of the company and customer• Performed daily work orders for device repair tracking and produced daily reports to the DOD US Army QA standards• Our AVCATT was selected to be featured at the 2009 National Guard Convention at the Gaylord Opryland Hotel in Nashville Tennessee• Discovered a way to replace a crystal oscillator IC on the image generator videos cards saving the company approximately $400 for each replacement• Communicating and upholding a sound working relationship with the customer (US ARMY) Show less

Fort Indiantown Gap, Pa

• Responsible for hardware/software technical support on AH-64 Apache, UH-60 Black Hawk, CH-47 Chinook, UH-1 Huey and OH-58 Kiowa Warrior synthetic flight simulators used for Army aviation training• Responsible for hardware/software technical support on CDT/SV (Common Driver Trainer/Stryker Variant) trainer• Responsible for update installations of current/new visual databases and software patches• Ensured the reliability of both hydraulic and electric motion/flight control… Show more • Responsible for hardware/software technical support on AH-64 Apache, UH-60 Black Hawk, CH-47 Chinook, UH-1 Huey and OH-58 Kiowa Warrior synthetic flight simulators used for Army aviation training• Responsible for hardware/software technical support on CDT/SV (Common Driver Trainer/Stryker Variant) trainer• Responsible for update installations of current/new visual databases and software patches• Ensured the reliability of both hydraulic and electric motion/flight control systems• Diagnosed hardware/software system problems and provided solutions with the best interest of the company and customer• Communicated and upheld a sound working relationship with the customer (US ARMY)• Worked with government accreditors during the UH-60/CH-47 reaccreditation to ensure our systems quality not only met but exceeded standards for the certification of future training• Promoted from Level I Technician to Level II Technician for relocation• Relocated to Wheeler Army Airfield Hawaii for 2 years (2004 – 2006) to bring the UH-60 flight simulator back from partial mission capable to fully mission capable; which included repairing device instrumentation, the Digital Image Generator mainframe computer system, and cockpit flight controls Show less