Christopher Ryden Email & Phone Number

London, GB

London, United Kingdom

• Service Owner for the National Markets division of Markel International. Responsibility and ownership of a portfolio of applications and services that Support the UK, European and Canadian operations of Markel.
• Accountable for the end to end delivery of services under the National… Show more Service Owner for the National Markets division of Markel International. Responsibility and ownership of a portfolio of applications and.
• Accountable for the end to end delivery of services under the National Markets Portfolio of applicationsEscalation point for all IT related issues for the National Markets division
• Stakeholder management
• Resource management, ensuring that BAU and project work is effectively resourced
• Ensuring that service and support is delivered to a high quality

London, United Kingdom

Service Manager for the National Markets Underwriting divisions within Markel International. Responsibilities include being the escalation point for all IT related issues, ownership and organisation of BAU development change and ensuring that all changes/issues are communicated effectively to the business. Overall, ensuring that the day to day Service.

London, United Kingdom

• Responsibility of managing a team of 15 staff supporting 1150+ End Users across 31 geographic locations, team divided into two distinct areas of responsibility:
• Service Desk – nine team members responsible for 1st line Support, request fulfilment and access control. Team acts as 1st point of contact for all IT and Operations/facilities issues.
• Desktop Services Team – six team members responsible for general desktop support, 2nd line support escalations, Desktop builds, software… Show more Responsibility of managing a team of 15 staff supporting 1150+ End.
• Desktop Services Team – six team members responsible for general desktop support, 2nd line support escalations, Desktop builds, software deployments, desktop security patching, acquisition/integration projects.

London, United Kingdom

Primary responsibilities included Network monitoring, patching and maintenance of Cisco Routers & Switches, Cisco Telephony Support, liaising with 3rd Party telecoms providers in the event of incidents and general day to day network related Service requests.Notable achievements include:Setup of Cambridge, Bristol, Edinburgh and Singapore offices. My role.

London

Responsibilities include general Desktop Support for 400+ users as part of a team of 3 analysts to include general Desktop support of PC’s and Peripherals, HP Printers, Kodak Scanners and software. Supported software included Windows NT & XP, office 2000 and 2003 and various in house line of business applications.

London, United Kingdom

1st line Service Desk Analyst, responsibilities included 1st line ticket entry into Service Desk tool logged via phone, email and walk-up, general triage and assignment/escalation to relevant team. Role also included a Operators shift of 1 week in 3 ensuring that end of day processing was run successfully and backed up to tape, tapes then sent off-site.

Worked in the Technical Accounting division administering Insurance Letters of Credit, job entailed reconciliation work and liaising with various underwriters and claims team members within the business.