Christopher Ryon Email & Phone Number

Boston, Massachusetts, United States

Remote

Greater Boston Area

As a Product Support Analyst I am the first line of defense when things go wrong with one of our products, and its always my goal to quickly and effectively identify and address the problem to the best of my ability. If an issue needs to be addressed internally I am a customer advocate with our internal development teams to help improve functionality of the product and to drive improved end-user experience. The ability to collaborate and work with all our agile teams in this regard has provided… Show more As a Product Support Analyst I am the first line of defense when things go wrong with one of our products, and its always my goal to quickly and effectively identify and address the problem to the best of my ability. If an issue needs to be addressed internally I am a customer advocate with our internal development teams to help improve functionality of the product and to drive improved end-user experience. The ability to collaborate and work with all our agile teams in this regard has provided me new skills and insights into the life-cycle of our products and allows me to better support the product and the customer. Show less

Arlington Va

Responsible for assisting the Customer Support Team in managing vendor production support issues and relationships, performing operational/technical support, reporting, analysis and project management.

Arlington, Va

Arlington, Va

Walter Reed National Military Medical Center

-Provide logistical support for movement, reception, and integration of arriving and departing family members of soldiers wounded in Operation Iraqi Freedom/Operation Enduring Freedom.-Proofing and evaluating staff mission reports to ensure standards are met and exceeded.-Aid the Project Manager in drafting/editing memos and emails -Communicate with the Captain and Major of the brigade to identify, troubleshoot and prevent any obstacles to future missions.-Aid brigade command… Show more -Provide logistical support for movement, reception, and integration of arriving and departing family members of soldiers wounded in Operation Iraqi Freedom/Operation Enduring Freedom.-Proofing and evaluating staff mission reports to ensure standards are met and exceeded.-Aid the Project Manager in drafting/editing memos and emails -Communicate with the Captain and Major of the brigade to identify, troubleshoot and prevent any obstacles to future missions.-Aid brigade command in creating and streamlining guidelines and procedures for incoming soldiers and families.-Process Freedom of Information Act requests (FOIA), and entering and maintaining information in the Defense Casualty Information Processing Systems (DCIPS) at the DOA, Human Resources Center.-Ensure missions are executed quickly and effectively within the required time limits with maximum success.-At corporate headquarters, provided support for the VP of contract development in Fed Biz Opps, and GSA Mission Oriented Business Integrated Services (MOBIS). -Assist with designing, building and maintaining the GSA Temporary Administrative and Professional Staffing (TAPS) database.-Assist in drafting non-technical proposals according to contract specifications. Show less

Ba

Education record