6/2016 – 6-2023 Alpheus Communications/ Logix Fiber Networks - Houston, TX Service Delivery Manager (Data & Voice Provisioning) 1/2021 - 6/2023• Managed two teams Data Provisioning and Voice Provisioning• Time sheet approvals, PTO approvals• Biweekly staff meetings & weekly team huddle meetings Performed monthly one on one with coordinators• Performed quarterly & yearly reviews with coordinators• Daily task distribution for both provisioning teams• Service Delivery contact for expedites and escalations• Attend new product development meeting for product launch (SD WAN)• Worked closely with various department (OSP, IP engineering, Network engineering) on roadblocks for delivery of customers services• Attend Customer Implementation calls with Provisioning team, coordinators and Customers Service Delivery Manager (Implementation Coordinators) 7/2018 – 1/2021 • Managed Implementation Coordinators• Responsible for all new install, change and disconnect order coming to coordination team to process• Responsible for forecasting accurate new install revenue monthly to VP of Operations• Performed monthly one on one with coordinators• Performed quarterly & yearly reviews with coordinators• Time sheet approvals, PTO approvals• Biweekly staff meetings & weekly team huddle meetings• Worked closely with various department (OSP, IP engineering, Network engineering) on roadblocks for delivery of customers services• Service Delivery contact for expedites and escalations• Attend customer implementation calls with provisioning team, coordinators and customers Account Manager – 6/2016 – 7/2018• Managed account base for Retail and Wholesale accounts• Managed new and change orders for Voice, Data & Data Center• Voice Solution – PRI, Analog, SIP & HPBX• Data Solutions – DIA, Ethernet, MPLS• Data Center – Space & Power –

Telecommunications Professional with over 20 years experience providing complex solutions support for Voice, MPLS, DYIP and Dynamic Designs. Highly proficient in customer satisfaction and problem resolution resulting in increase market share and superior client retention.Skills• Organization and prioritization skills• Time management• Teamwork• Excellent Customer Service • Problem Solving• Multi-TaskingProfessional Experience6/2006-3/2016Mcleod Communication - Paetec Communications - Windstream Communications (Acquisition(s))IMPLEMENTATIONS ENGINEER ( COMPLEX SOLUTIONS) 6/2013-3/2016SOLUTIONS ENGINEER/PROJECT COORDINATOR II 1/2009-1/2013SALES ENGINEER 6/2006-1/2009As a Sales Engineer, Responsible for providing Technical Support to Account Executives in the field during Sales Presentations and closing of sales• Project Managed both medium and large implementation projects• Project Coordinate between customers, customers vendors and Service Activation• Responsible for ensuring order design for Voice, Internet and MPLS• Managed activation calls between Service Action and Customers/ Vendors to ensure smooth implementation• Act as lead engineer for MAC and new customer implementation from post signature to order implementation• Maintain internal tracking reporting to provide upper management monthly revenue. forecasting • Working knowledge of MPLS HSRP / VRRP, VOIP, and Dynamic designs• Worked with multiple internal departments to ensure order accuracy on products such as DYIP, MPLS, Internet • Product delivery SIP, MPLS, Internet Via T-1, ETH and Fiber• Worked in Systems AS400, Remedy, MSS

Sales Engineer• Provided technical expertise to all Account Executives during Sales Presentations and Closing Appointments• Ensure orders for accuracy (scrubbing) prior to sending to Provisioning• Review CSR’s from current provider to identify all numbers• Gathered voice information for Line / PRI / SIP solutions and confirmed porting list• Confirm PUBLIC IP information for customer Internet needs• Conducted Bi-weekly Training to Sales Team on Voice and Internet Products

C&G Telecommunications – Houston, TXJanuary 1996 – April 2000Lead Field Technician• Programming and Installation of Phone Systems• Programming and Installation of Voice Mail systems• Installation of Cat-5, Cat-3 and Fiber • Installation of racks and patch panels