Consulting and supporting mid-sized businesses with a focus on operations, efficiency, process mapping and optimization, data-driven business strategy, and sales management. Including:* Guided one client through building out their first ever business plan driven by data and business models, which helped them realize they were investing in the wrong service lines thus increasing efficiency and profit margins* Conducted a thorough comparison and analysis of a client’s current tech stack against a few possible new setups to choose the best one for the company’s pending major strategic pivot* Taught a client a framework for using company goals to create a master tracking system of action items and target metrics, thus reducing wasted efforts and allowing ongoing agile strategic planning* Advised a client on how to coordinate marketing channels and how to improve marketing messaging and brand education based on market and client research, thus decreasing friction during consultative selling * Provided ongoing training to a CEO about how to source and then manage their first ever sales team, doubling revenues in just over a year* Reorganized all operations processes for a company, to standardize main workflows to then develop a change management plan and implement simple automations and efficiencies company-wide

* Shifted the company culture to being more customer-centric and more optimization-focused* Brought back and trained a business development department, and redesigned the capture management and RFP response systems; thus doubling the number of RFP responses submitted per year* Doubled the number of RFP responses submitted per year* Led all contract negotiation; also redesigned and oversaw the contract management system* Created a new business analytics tracking system for KPI across all departments to better track goals, targets, actuals, and to set future action items* Standardized all service line workflows to reduce human error, increase efficiency, and increase automations* Increased revenue per Operations employee 44%* Coordinated migrating the company into an enterprise-wide business-management platform* Increased the GPM 19.4% in half a year* Decreased total expenses 16%

ALC Bridge connects educators and employers to better prepare students for careers in the language services industry. Served on the executive committee to oversee vision, strategy, and implementation. Also designed, built, and configured Bridge's first website, a database-driven membership platform. Co-created Bridge's first program curriculum for universities, and piloted that as a guest lecturer at Carnegie-Mellon University.

Attending Board meetings and advising ALC Board with legacy knowledge. Serving or liaising on committees for Marketing, Conference, UnConference; continuing work as Web Site Chair in charge of frontend, backend, UX, and design strategy.

Created a public relations committee to increase ALC’s visibility and status outside the industry; Chaired the initiative to revamp of the entire ALC web site’s front and backends; built and launched an ALC Knowledge Bank for members, leadership, committees, and even outside stakeholders; formalized a few partnerships with other associations; primary annual budget review; helped to create an ALC Code of Ethics and revise the Code of Professional Conduct.

Conducted ALC’s first ever in-depth industry survey competitor analysis, annual budget review, and Chair of Survey Committee

Annual budget review, Chair of Conference Committee, and served on Marketing Committee

Board Liaison to Conference Committee, and served on Membership Committee

Chair of a Conference Committee, Assistant Chair of a Conference Committee, and served on Marketing, UnConference, and Conference committees

* Increased net margin 58% (5+ pts. over US average)* Increased gross margin 28% (15+ pts. over US average)* Doubled new business revenue* Focused on re-strategizing, profitability, and increasing automation* Created the company’s first annual sales plans, and systematized sales strategy meetings* Managed the capture management and proposal team* Led all contract negotiation* Planned and managed internal teams and external providers and stakeholders to migrate the entire company to a new integrated and web-based business management platform, increasing revenue per employee by about 30%* Developed a KPI tracking system for future targets as well as actual metrics, with monthly internal review meetings to discuss any missed targets and build short-term or long-term correction plans

* Ensured procedural consistency, while looking for ways to improve both efficiency and gross margins * Reorganized all offline and online data into one unified online storage system* Restructured the production department, reducing redundancy and improving collaboration* Created a new system for ongoing employee training

I built and managed a news website that regularly looked at and discussed the co-evolution of humans and technology. As we depend more and more on technology as an extension of our physical selves, I explored developments in both product and research to contemplate just how far our cyborgization might go. I especially focused on the impact that computer-mediated communication, bioengineering, neural interface, wetwear and other advancements might have on human communication and language barriers.

Gave direction and technical advice on the design of test structure (front and back ends) and on content development for online language assessment tests to ensure the use of best practices in applied psychometrics. Acted as the technical intermediary between psychometricians and the operations team.