• Led annual infrastructure capacity planning and reporting project for top-tier CVS applications and server platforms; provided year-round enterprise capacity planning, infrastructure performance, server configuration and monitoring services.• Exceeded annual cost-avoidance targets through a multi-year infrastructure optimization initiative, presenting data-driven strategies to executive leadership and securing significant operational efficiencies.• Strengthened vendor relationships by developing technology improvement roadmaps and staff training programs, driving continuous innovation and performance enhancement.• Spearheaded a performance optimization project that significantly improved the efficiency of a Cloud-based logging platform by addressing and prioritizing inefficient workloads.

• Provided expert infrastructure incident analysis and support, collaborating with application and infrastructure engineering teams to ensure timely incident resolution and comprehensive post-incident analysis.• Led technology audits and infrastructure vulnerability remediation efforts, successfully minimizing vulnerabilities and enhancing system security.• Partnered with software vendors to deliver feature enhancements for mainframe and distributed monitoring tools, ensuring robust and scalable monitoring solutions.

• Delivered enterprise-wide infrastructure monitoring and alerting services, ensuring proactive issue detection and resolution.• Expanded monitoring capabilities to include Cloud-based infrastructure by thoroughly documenting existing practices and eliminating gaps, enhancing overall system reliability.• Facilitated the onboarding of internal teams to utilize the Splunk logging toolset, providing guidance and educational resources to ensure effective use.